Reporting to the Knowledge Management Manager, the Technical Support & Administrative Specialist is accountable for uploading all content across a variety of KM portfolio products in a timely and accurate manner.
This position is resident in Kansas City, MO and will work a Hybrid schedule.
Responsibilities

• Responsible for the creation, maintenance and testing of automated templates and applications following provided guidelines.
• Responsible for evaluating requests from internal and external clients, making site and user changes as needed and transitioning requests to the appropriate team as indicated by department guidelines or established protocol.
• Responsible for creation of new client site instances within time and quality standards at the direction of management.
• Ensures capture of all client support issues, usage statistic and elevation of client functionality requests to management.
• Assist with development of design documents for KM products using logic-based software including programs used to develop automated documents and risk analysis assessments.
• Perform other/additional duties as may be assigned from time to time.

Qualifications

• Minimum 3 years of website content administration or related experience. Experience with Neota Logic a plus
• Experience in managing content online and within content management systems.
• Able to quickly become proficient with site administrator functions for enterprise collaboration software applications and content management systems (e.g., Drupal, SharePoint, WordPress).
• Able to load documents into knowledge management systems.
• Create automated documents using Contract Express or other document assembly technologies.
• Develop questionnaires and templates using logic-based systems and workflow tools.
• Able to multi-task and meet stated deadlines with consistent attention to detail in content and task completion.
• Good working knowledge of MS Word, Excel, PowerPoint, Outlook, and SharePoint.
• Foundational and good working knowledge of databases.
• Bachelor's degree preferred.

About LittlerAt Littler, we understand that workplace issues can’t wait. With access to more than 1,800 employment attorneys in over 100 offices around the world, our clients don’t have to. We aim to go beyond best practices, creating solutions that help clients navigate a complex business world. What’s distinct about our approach? With deep experience and resources that are local, everywhere, we are fully focused on your business. With a diverse team of the brightest minds, we foster a culture that celebrates original thinking. And with powerful proprietary technology, we disrupt the status quo—delivering groundbreaking innovation that prepares employers not just for what’s happening today, but for what’s likely to happen tomorrow. For over 75 years, our firm has harnessed these strengths to offer fresh perspectives on each matter we advise, litigate, mediate, and negotiate. Because at Littler, we’re fueled by ingenuity and inspired by you.
BenefitsWe offer a generous benefits package to full-time and part-time employees working a minimum of 20 hours a week. Benefits include comprehensive health, dental and vision plan for you, your spouse/domestic partner and children. In addition, we provide a superior 401(k) plan, ample time off programs, mental health programs, family building and caregiving, generous paid parental leave, life insurance, disability insurance, a wellness program, flexible spending accounts, and an employee referral bonus program.
For more information about our benefits visit: www.littler.com/benefits/state-details.
For more information about our firm visit: www.littler.com.
Littler welcomes submissions of candidates for our open positions exclusively from search firms with an active, signed fee agreement through our dedicated 'Search Firm Portal'. We are unable to consider submissions from search firms without a current agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@littler.com.For inquiries regarding this opportunity, please e-mail Jennifer Carrion at jcarrion@littler.com with "Technical Support & Administrative Specialist" in the subject line.
Littler Mendelson is proud to be an equal opportunity employer.
This job description is a general description of the types of responsibilities that are required of an individual in this job. It is not intended to be a complete list of the responsibilities, duties and skills that may be required for this job.