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RESPONSIBILITY AND AUTHORITY

The Case Manager is primarily responsible for the coordination and implementation of the LivaNova Patient Identification and implant process.

They are responsible for driving the full utilization of the patient relationship marketing (PRM) system and fulfilling the educational needs and implant logistics for patients and families.

In addition, Case Managers work directly with field sales personnel to meet territory quotas and revenue objectives by ensuring patients are provided adequate education. This position is vital in assisting patients to make well informed decisions and creating a rapid and hassle-free path to implant for those who decide VNS Therapy is the best choice for them.

**This posting is for an upcoming position.

PRIMARY ACTIVITIES

• Confirm completeness of Patient Identification forms and proactively seek any additional information necessary to implement the patient education program.

• Collaborate with sales team to ensure patient barriers are removed and internal and external resources are aligned to facilitate the implant process.

• Follow-up with patients to provide education on VNS Therapy either through an immediate phone education and/or scheduling them for field education.

• Provide support to teammates for the completion of letters of medical necessity and prior authorizations on behalf of the health care provider.

• Work with patients and care providers to ensure quick and easy access to surgical consults, surgical scheduling and implantation of VNS Therapy.

• Participate in territory conference calls to ensure efficient patient identification and strategies are used on every VNS Therapy candidate.

• Initiate appeal denials on behalf of physicians and hospitals.

ADDITIONAL ACTIVITIES

• Attend regional or national meetings, educational seminars, symposiums, conferences as required.

• Actively research, monitor, and identify VNS payer polices within assigned area and communicate information to internal customers.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

• Education level: BSN, ADN, RN is a MUST.

• Prior experience in the office or hospital setting, patient education and coordination of care is a MUST.

• Proficiency with Word, Excel, PowerPoint, Microsoft Outlook, database programs and excellent typing skills are a MUST.

• Past experience with a neurology, mental health, or neurosurgeon practice is preferred but not mandatory.

• Preferred understanding of explanation of benefits and insurance terminology. Familiar with coding/billing language and procedures.

DESIRED SKILLS AND QUALIFICATIONS

• CCM certification preferred

• Exceptional written and verbal communication skills, with customers and patients at all levels.

• Good organizational skills and the ability to multi-task.

• Autonomous, self-starter and independent thinker with a strong results orientation.

• Robust interpersonal skills, with evidence of teamwork and collaboration.

Pay Transparency:

A reasonable estimate of the annual base salary for this position is $75,000-$95,000 discretionary annual bonus. Pay ranges may vary by location.

Our commitment to Diversity & Inclusion:

LivaNova values equality and celebrates diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination.

Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate's sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

Notice to third party agencies:

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Beware of Job Scams:

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as LivaNova recruiters or employees. The scammers may attempt to solicit confidential, personal information, such as a social security number, or your financial information. LivaNova will never ask for fees prior/during/after the application process, nor will we ask for banking details or personal financial information in return for the assurance of employment. If you are concerned that an offer of employment might be a scam or that the recruiter is not legitimate, please verify by searching for "See Open Jobs" onhttps://www.livanova.com/en-us/careers, and check that all recruitment emails come from an @livanova.com email address.