Where You'll Make an Impact:

• Supervise the performance of Assistant Front Desk Office Managers, Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons.
• Developing and managing the Front Office budget.
• Ensuring the safety and security of employees and customers.
• Working closely with our sales department to maintain the highest occupancy level.
• Achieve measurable goals to ensure guest service/satisfaction.
• Participate in the hiring process of Front Office staff to ensure the best selection
• Review staffing levels and delegate assigned responsibilities.
• Review rooms activities and promotional status with Director of Hotel Operations.
• Monitor and adjust performance to local and national competition.
• Meet with departmental directors and managers as necessary.

Skills to Help You Succeed:

• Able to read and interpret instructions and directions for guests
• Able to communicate without impediment with guests and staff in all areas relating to guest service.
• Profound experience in customer service٫ office management and basic bookkeeping procedures
• Good organizational٫ multitasking and problem-solving skills
• Strong communication and interpersonal skills

Must-Haves:

• High School education or equivalent
• Five (5) to seven (7) years of experience in a high volume hotel, front office, reservations or room division management with a 4-year degree in a related field or equivalent work experience.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

• Lifting and carrying to 50lbs
• Pushing/Pull up to 100lbs
• Some Bending/kneeling
• Frequent walking and standing
• Some Sitting
• Climbing steps