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THE ROLE
Live Nation is looking for an Associate in CRM to manage the operations and execution of Live Nation and Venue Nation's multi-channel CRM campaigns, including email, push and soon SMS.
We are seeking someone who is proactive, super-organized, has exceptional attention to detail, strong communication skills, data curious and thrives in a fast-paced environment.
Key responsibilities include overseeing the execution of daily email and push campaigns, analyzing results and reporting key insights, while being the main point of contact for our client facing stakeholders.
WHAT THIS ROLE WILL DO
Oversee the end-to-end execution of daily email and push marketing campaigns for Live Nation, including audience segmentation, audience builds, A / B testing, quality assurance and deployment in Salesforce Marketing Cloud (SFMC)
Manage the email request intake process, including reviewing and scheduling approved campaigns
Work closely with product and development teams to troubleshoot issues and find feasible solutions for unique issues and stakeholder requests
Assist with the creation and analysis of monthly and ad-hoc reports, providing key insights to optimize the performance of future campaigns
Update and distribute marketing documentation decks to TM / Live Nation business stakeholders
Become the subject matter expert on our CRM execution and reporting platforms (Salesforce, SFMC, DOMO, Google Analytics)
WHAT THIS PERSON WILL BRING
1 years email marketing experience, with a proven track record of executing a high volume of email and push campaigns
Comfortable working with an enterprise level Email Service Provider (ESP), preferably Salesforce Marketing Cloud (SFMC)
Detail oriented with strong organizational, project management and analytical skills
Ability to work in a fast-paced environment, multi-task and take direction from multiple sources, and adapt to shifting priorities and timelines
Strong communication skills and ability to work collaboratively with cross functional partners on tech, product, creative and client teams
Technical aptitude as well as an ability to think creatively
Working knowledge of Microsoft Office programs, particularly MS Excel (e.g. pivot tables, vlookups)
Bonus Experience :
Hold a Bachelor’s Degree
Working knowledge of HTML programming and HTML editors
Graphic design experience or basic knowledge of MySQL a plus
Experience with Google Analytics
Knowledge and experience with SMS campaigns
Passion for live events
BENEFITS & PERKS
Our motto is Taking Care of Our Own’ through 6 pillars of benefits :
HEALTH : Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
YOURSELF : Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
WEALTH : 401(k) program with company match, Stock Program Reimbursement
FAMILY : New parent programs & support including caregiver leave and baby bonus, infertility support
CAREER : Tuition reimbursement, student loan repayment internal growth and development programs & trainings
OTHERS : Volunteer time off, crowdfunding network
Full Time
$38k-48k (estimate)
05/31/2024
07/30/2024
livenationvideoboxoffice.com
GRAND RAPIDS, MI
1,000 - 3,000
2007
SUE BARSOUM
$50M - $200M
The job skills required for CRM Associate include Communication Skills, Scheduling, Microsoft Office, Attention to Detail, Quality Assurance, etc. Having related job skills and expertise will give you an advantage when applying to be a CRM Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CRM Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CRM Associate positions, which can be used as a reference in future career path planning. As a CRM Associate, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CRM Associate. You can explore the career advancement for a CRM Associate below and select your interested title to get hiring information.