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Job Summary:
JOB DESCRIPTION – STRATEGIC OPERATIONS COORDINATOR
Location: Austin, TX
Division: Ticketmaster NA (Support & Ops)
Line Manager: Strategic Operations Manager
Contract Terms: Part-time, Hybrid; required to be in office 2-days a week
THE TEAM
The Global Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are applied to all regions across the globe in order to achieve the highest levels of employee, fan & client satisfaction.
Support & Operations Strategy , a vertical of this organization, is accountable for supporting Client Support & Operations Organization with identifying opportunities to help drive best practices and organize global projects. This also can include identifying new tools that can help streamline processes or help achieve Organization’s objectives. Team is also responsible for providing support with analysis, data needs, and dashboards for the Client Support & Operations Organization and for driving strategic initiatives globally.
THE JOB
Every single day, Ticketmaster support teams interact with clients and employees around the world and share a fundamental dedication to being helpful, efficient, and providing solutions for our clients and employees to best connect fans to the experiences that are important to them. Bringing global best practices and standardization for the tools we use, the roles we employ, and the structure our support teams have in place is the key to our future success. We are looking for someone who has the skills to help execute related projects including how we bring our products and initiatives ‘to market’ across our client base, analyze data, surface insights, work with stakeholders, and implement opportunities that have an impact on the business.
WHAT YOU WILL BE DOING
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
YOU (BEHAVIORAL SKILLS)
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Part Time
Sports & Recreation
$101k-128k (estimate)
07/06/2024
09/09/2024
LONDON
200 - 500
1999
SELINA HOLLIDAY EMENY
$50M - $200M
Sports & Recreation