Position Summary

The primary role of the Operations Specialist - Retail is to partner with the Operations Supervisor to ensure success in all guest interactions and transactions with a Guest First mentality.

Will maintain the cash office and Operations counter with precise execution of Standard Work.

Position Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Complete and demonstrate the ability to effectively execute all company training modules

Greet and engage guests on sales floor

Help in Kids Spaces as needed

Ensure team completes and demonstrates the ability to effectively execute to company expectations

all new hire and ongoing training modules

Completes required training in the expected timeframe, and participates in ongoing learning opportunities

Execute standard work expectation in the front end, fun room, prep kitchen, and beverage bar

Assist Store Manager in resolving guest escalations, returns, discounts

Ensure check-out / in processes is executed

Execute cash office procedures to exacting standards in Standard Work about 40% of the day

Establish a self-audit routine in compliance with Asset Protection Audit

Ability to work weekends and most holidays

Able to work in a fast-paced environment

Ability to effectively communicate with all levels of leadership

Ability to work weekends and most holidays

Able to work in a fast-paced environment

Qualifications

Education / Experience : High School Diploma or GED equivalent. 1 year of retail experience in a direct customer interactive environment required.

1-2 years of customer service experience. High volume experience is preferred. Equivalent combination of education and experience will be considered.

Computer Skills : To perform this job successfully, an individual must have proficient experience in Microsoft Office programs.

Position Hiring Range

The hiring pay range provides a guide for what we would reasonably pay for the position. Pay will be determined by several factors, including but not limited to : applicant’s education, relevant work experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data.

Living Spaces reserves the right to modify this pay range at any time. P ay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets.

Compensation : $15.00 - $19.45

Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI’s.

Last updated : 2024-05-25