Med Spa - Front Desk Receptionist

Overview:
We are seeking a friendly and organized Front Desk Receptionist to join our team. As the first point of contact for our company, you will play a crucial role in providing excellent customer service and ensuring smooth operations at the front desk. This is a dynamic position that requires strong communication skills and the ability to multitask in a fast-paced environment.

Qualifications

Exceptional Customer Service

Sales Skills

Fluent in Portuguese and English or Spanish and English

Ability to effectively communicate with clients, office management, and staff

Empathy and Sensitivity

Team Spirit

Ability to operate basic office equipment: fax machine, photocopier, and scanner

Knowledge of computers and software programs, such as scheduling, email, and word processing software

Exceptional written and verbal communication skills

Work cohesively with others in a fun and fast-paced environment

Able to work well under pressure, be dedicated, organized, detail-oriented

Capable of working independently and as part of a team

Previous experience as a receptionist or in a customer service role is preferred
Strong organizational skills with the ability to prioritize tasks effectively

Responsibilities

Customer Service/Management:

Greet clients with a friendly smile and positive attitude

Manage client check-ins and input arrival confirmation into the system

Handle client Check Out by offering some products to be used in conjunction with the performed protocols

Answer, redirect, and filter phone calls

Respond to all missed calls, voicemails, and emails

Answer phone calls professionally and explain spa services to patients

Schedule, monitor appointments, and resolve scheduling conflicts

Manage the office's agenda and flow

Handle and process all payments for services

Records and document management: Maintain accurate records of patients, contact information, medical histories, consent forms, and other relevant documentation

Assist in administrative tasks such as filling out forms, preparing reports, processing payments, and organizing documents

Handle unexpected situations or client complaints in a professional and courteous manner, seeking to resolve issues in the best possible way

Process all orders from Website : pull, pack and take it to the Postal Office

Answer all incoming emails or calls coming from customers from the website

Clinic Organization:

Establish and maintain high-quality standards: ensuring that the reception and front area are organized, tidy, and all products are stocked in their proper places

Prepare the office for proper opening and closing

Monitor and request necessary supplies (Inventory in General) for the daily operation of the MedSpa, such as office materials, cleaning products, and supplies for aesthetic procedures

Communication with the Team:

Notify the team about clients cancellations or the arrival of unscheduled visitors

Alert the team when a scheduled client arrives

Maintain and organize the schedule of MedSpa professionals, coordinating appointments, procedures, and ensuring there is no overlapping of schedules

Sales Goals:

Manage leads

Be familiar with the treatments offered at MedSpa in order to provide basic information to clients about procedures, prices, and available packages.

Other Responsibilities:

Support with other administrative and organizational tasks when necessary

Experience:
- Previous experience as a receptionist or in a customer service role is preferred
- Proficient in computerized systems such as Microsoft Office Suite (Word, Excel, Outlook)
- Familiarity with QuickBooks or other accounting software is a plus
- Experience working as a medical or dental receptionist is highly desirable
- Strong organizational skills with the ability to prioritize tasks effectively
- Excellent verbal and written communication skills
- Attention to detail and accuracy in all aspects of work
- Ability to handle sensitive information with confidentiality
- Proven ability to provide exceptional customer support

We offer competitive pay based on experience.

If you are a motivated individual with excellent interpersonal skills and enjoy working in a professional environment, we would love to hear from you. Please submit your resume for consideration.

Job Type: Full-time

Pay: $21.00 per hour

Schedule:

• Every weekend
• Monday to Friday

Ability to Relocate:

• Bronxville, NY 10708: Relocate before starting work (Required)

Work Location: In person