Purpose The Shift Lead sets an example in delivering the best customer experience possible and motivates Budtenders to do the same.

The Shift Lead is responsible for supporting the Budtender team with their daily responsibilities and sees that store goals are met.

The Shift Lead promotes a work environment that is positive, fun and rewarding for both the team and customers.

Essential Duties Leadership and Supervision Embody LivWell core values in all activities and project that onto the BudtendersEffectively lead the store while the General Manager or Assistant Manager is not presentOpening or closing when working the first or last shifts of the dayMonitor and supervise the timely arrival of scheduled Budtenders and the Budtenders break scheduleEffectively lead each shift by delegating responsibilities to the Budtenders and following up to ensure they complete them efficiently and accuratelyMust be proficient in all areas of the store including but not limited to front desk, sales floor, and back of house to assist when necessary Sales and Customer Satisfaction : Motivate the Budtenders to provide the best customer experience possible by providing feedback and coaching of selling standardsEnsure customer needs are met and service is quick and efficient by being present on the sales floor and assisting when necessaryEducate the Budtenders on product knowledge and responsible use of product to ensure information is shared to customers accurately and consistentlyEnsure the Budtenders are creating loyalty to our brand through education of the LivWell rewards programEducate the Budtenders on sales floor maintenance to ensure every area is stocked and brand standards are metProvide support to the management team by communicating store sales goals to the staff and assist Budtenders to meet those sales and metric goalsProvide training and development of new Budtenders on shiftEnsure Budtenders remain up to date by communicating new company procedures, sales incentives and product informationEnsure proper approval for customer discounts, returns and exchanges on shiftAddresses and resolve customer inquiries and concerns in a timely, professional mannerCommunicate any ongoing tasks or issues to the other Shift Leads and management teamCommunicate serious customer concerns and employee behavioral issues to the General Manager and Assistant Manager Systems : Accountable for utilizing store technology, POS and online ordering systems.

Accountable for cash intake on shift, providing Budtenders change, counting out registers and recording accurate sales numbers in POSResponsible to utilize Company tools, Intranet and Learn Brands for ongoing product training and company news and updates.

Responsible for utilizing HR platforms to review schedules and record time cards accurately.

Compliance and Reporting : Ensure compliance with all local, state and federal regulationsResponsible for maintaining compliance and reporting, and ensures communication and resolution in a timely manner.

Assist management team in correcting any known inventory issues to ensure compliance.

Other Duties : Other duties as assigned by the Assistant Manager and General Manager.

Education and Experience Requirements Education : High School Diploma or equivalent required.

Work Experience : Six months or more of work experience in a related industry or work environment preferred.Supervisory experience preferred.

Oral and written communication capabilities.Bilingual in English / Spanish is a plus.Exceptional customer service skills.

Fun attitude and strong work ethic.Strong attention to detail and must have a team-player mentality.Ability to creatively cultivate long- term customer relationships.

Required Certificates, Licenses, and Registrations : MED Badge-Must be able to secure appropriate work credentials from the Colorado Department of Revenue, MED.

Working Conditions : Able to use a computer for extended periods of time.Able to move about a typical office, manufacturing, warehouse, or retail environment.

Able to perform general office managerial and administrative activities.Able to lift and move up to 25 pounds occasionally.

Hours may exceed 40 hours per week.Flexibility to support other retail locations within 25 mile radius.Starting Wages : $19.

42 Notice : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed above are representative of the knowledge, skill, and / or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

We are an Equal Employment Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Last updated : 2024-06-23