SUMMARY

The Sales Coordinator is responsible for providing a wide range of administrative support to the hotel sales team, and other key players, to assist the team in reaching sales and revenue generation goals.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Greet visitors, answer group inquiry phone calls, process incoming lead information, handle reservation requests, research group billing inquiries, gather data as needed, compile reports, maintain files and prepare correspondence.
• Interact with group, catering, and business travel customers in person, via email, and over the phone to qualify and assist existing and future customers, including but not limited to making reservations at the customer’s request.
• Maintain communication with group customers regarding the status of their group room block. This may include entering rooming lists, monitoring pick up status, reporting status of current pickup, providing cutoff date alerts and making individual rooming list reservation changes.
• Assist Director of Sales with sales duties as needed including, but not limited to, group resumes, meeting room signs, awarding brand reward points, proposals, contracts, building group master accounts, meeting room arrangements, scheduling appointments.
• Assist Direct of Sales with managing the hotels social media accounts.
• Maintain inventory and create printed and electronic collateral to include coupons, flyers, and branded sales and marketing pieces.
• Participate in Sales Department meetings.
• Provide additional administrative assistance as directed.
• Any and all other work as required to complete the primary purpose of the position.

HGI POLICIES 

Responsible for following all HGI policies and procedures as set forth in the HGI handbook and property specific guidelines/standards. These policies include dress code, safety, and performance standards. Employees must also maintain a professional image and report to work as scheduled.

JOB REQUIREMENTS

• Hold self and others to high ethical standards.
• Performs work well with speed, accuracy, and attention to detail.
• Ability to work well in stressful, high-pressure situations.
• Ability to maintain confidentiality of guest information.
• Customer-Service Centric.
• Demonstrated strategic thinking skills.
• Excellent oral and written communication skills.
• Can work well unsupervised but also within a team.
• High energy personality.
• Strong interpersonal and communication skills to develop and enhance business relationships.
• Warm, friendly, and service-oriented philosophy.
• High degree of flexibility and tolerance for change.
• Computer literate.
• Proficient in Microsoft Office.
• Excellent organizational, problem-solving skills, and follow-through skills.
• Ability to carry out multi-task projects.
• Ability to work well with diverse groups or individuals.
• Regular and consistent attendance.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED
• Minimum one (1) year of experience in customer service or clerical experience.
• Experience with sales and catering sales systems preferred.