**Grade**

A**End Date**

Sunday 27 February 2022**Salary Range**

19,292 - 19,330

**Agile Working Options**

Flexible / Variable Hours**Job Description Summary**

A branch based opportunityJob Description

Full Time - 35 Hours per week

At Lloyds were being driven by a clear purpose; to Help Britain recover.

Across the Group our branch colleagues are passionate about making a difference to customers, businesses and communities. With us youll get genuine opportunities to learn and develop as part of our inclusive, values-led organisation.

As a Customer Service Assistant in our Tewkesbury pool youd be working across our friendly Tewkesbury, Evesham & Malvern branches.

**We'd be looking for the following things in you:**

* Honest, conscientious and genuine, caring about helping people move forward with their finances.

* The ability to quickly build rapport to understand your Customer's needs to give them a truly excellent experience.

* Acting with care and integrity - making time to resolve queries and building the trust to provide great service.

You could be greeting customers at the welcome desk, helping them at the counter or working in other branch areas. And youll make the most of your best talent just wanting to help people using our latest in-branch technologies and digital services.

* We'll need you to be hardworking ideally with previous experience of delivering excellent service - no banking or finance experience is necessary.

* Great attention to detail (forms, figures, systems, cash etc.)

* Youll be a genuine teammate - collaborating with your branch colleagues to ensure our customers' needs are met.

* We also need your flexibility to work across a number of branches in the local area and some Saturdays when needed.

In return, we'll be totally committed to investing in you.

From Day 1 well provide all support you'll need - many of our colleagues gain an industry qualification or develop careers in the wider organisation.

Our employee benefits package gives you a range of flexible options including receiving additional cash payments, retail discount vouchers, medical heath cover or buying/sell holidays. Everything is geared to suit your lifestyle...

This is on top of investing in your future through generous pensions, share schemes etc.

Our full time salaries currently start from c19,292 - depending on experience and hours worked (pro rata for part time). Including your flexible benefits, your equivalent starting salary will be c20,000.

Once a year you'll also have the option to give a day to support initiatives within your local community and make even more of a difference.

We're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ and families. Just let us know if you need any reasonable adjustments made to our recruitment processes, we'll try to accommodate them...

So if you have the passion for helping people were looking for and you want to make a real difference to your community and career then wed love to hear from you...

Our roles often generate a lot of interest and can close early so don't miss out this opportunity to apply!

**At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.** **With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.**

**We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together were building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.**

locationEveshamlocation2 LocationsFor over 320 years weve been making a difference to the lives of customers, businesses and communities. With us, youll be helping Britain recover.

Youll be part of an ever-changing industry, playing a key role in shaping the financial services of the future whilst supporting our customers changing needs.