Description

Position Summary

The night auditor greets and registers guests, provides prompt and courteous service, provides information regarding hotel facilities and guest accommodations, audits hotel revenue on a daily basis, verifies the correctness of guest accounts by balancing each departments income and allowances, verifies room rates, and closes out guest accounts upon completion of stay.

Pay rate: $16.50/hr

Essential Duties

• Greet customers immediately with a friendly and sincere welcome.
• Balance the income and allowances for each individual department. Verify the correctness of each guest room rate and adjust as needed.
• Complete the registration process by obtaining data from the guest and/or reservation printout. Input information via computer or through a manual process. Provide folders reservation requests utilizing similar format as check in process.
• Handle cash, make change, and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.
• Promptly answer the telephone, within three rings. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.
• Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.

Supportive Functions

• Other duties as assigned by the supervisor such as: cross-training, assisting PBX Operators etc.
• Report suspicious persons or activity to a supervisor immediately.

Knowledge, Skills, and Abilities

• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand for long periods of time.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access, accurately input, and process information using a moderately complex computer system. Knowledge of computer assisted auditing methods.
• Hearing and visual ability to observe and detect signs of emergency situations.

Qualifications

Experience

Accounting experience preferred. Previous hotel experience required.

Education

High School Diploma or equivalency; Associate’s Degree in Accounting/Hospitality/related field preferred