Description

Position Title: 360 Doorperson/Security

Department: 360

Reports to: 360 General Manager/360 Floor Manager

Position Summary

Responsible for the safeguarding of hotel property, assets, guests, visitors and employees. In addition, visually inspecting identification of guests in compliance with state and federal laws.

Example of Duties

Essential Functions

1. Patrol 360 property to ensure the safety of guests and employees and to protect all assets. Answer house calls, assist guests and employees with respect to safety, security and 360 operations. Assist sick and injured guests and employees, ensuring documentation and disposition of reports.
2. Handle reservation book, take incoming telephone calls, note reservations and special requests by guests. Ensure high service of VIP guest.
3. Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
4. Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee and guest binder interaction.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist supervisor in checking alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas.

Knowledge, Skills, and Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.

• Knowledge of hotel policy and fire-safety procedures.
• Ability to operate hand held two-way radio.

Qualifications

Experience

Minimum of one year security related background required.

Education

High school or equivalent education preferred.

Qualifications