Minimum Requirements:Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

Required/Preferred

Experience

8

Required

(at least 3 years) Leadership of a help desk / service desk

8

Required

(at least 2 years) Experience developing process / training documentation

8

Required

(at least 2 years) Experience researching and resolving escalated problems, including the most complex and/or critical customer issues.

2

Preferred

Experience gathering and analyzing performance metrics

2

Preferred

Ability to guide knowledge transfer as staff roll off and on the service desk