Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary The person in this position is responsible for oversight of researching open Return Material Authorizations (RMAs). To research their exceptions and resolve issues in order to ensure their accurate and timely disposition. Coordinate with multiple departments, within multiple locations, in multiple warehouses and other facilities, to locate materials and finished goods in order to properly process open RMAs. Required to identify and implement process improvements as part of the optimal and best practices operating philosophy at Light and Wonder. Other duties may be assigned. Primary Responsibilities: Oversee the RMA research team and guide other RMA Clerks. Be the point person from RMA in research interactions with other LnW departments. Responsible for researching of open RMA's to determine status to resolve issues. Coordinate with multiple departments to locate and verify equipment noted in RMA’s. Document exceptions for further action. Coordinate with Shipping and Order Management / Order Entry to document and process Return To Sender (RTS) packages. Proactively Coordinate RMA’s with Order Management / Order Entry and Field Services to ensure accurate and effective RMA processing. document and process Return To Sender (RTS) packages. Ensuring the accurate entry of information into the system at all stages of processing. Handling goods and documents in a busy warehouse setting. Work responsibly and efficiently while adhering to all safety rules and policies as well as identify and immediately address safety concerns. Understand and carryout directions from immediate Supervisor and assist with directing workflow. Recommend operational changes to improve process efficiency. Comply with Company’s attendance policy by maintaining regular and predictable attendance. Perform all required functions in warehouse management system as trained. Use a desktop computer to complete necessary transactions. Communicate via company email, Teams, and Outlook. Other duties may be assigned. Qualifications Minimum Qualifications: Minimum of 1 year experience in a warehouse environment. Minimum of 2 year experience in a clerical position. High school graduate or equivalent - must be able to verify. Must be at least 18 years of age, as required by law. Preferred Traits, Knowledge, Skills, and Abilities: Experience with computers and RF scanners. Working knowledge of Oracle a plus. Working knowledges of Microsoft Office: Word, Outlook, Excel Physical Requirements: Ability to lift up to 60lbs continuously throughout a shift. Ability to stand and/or walk throughout the warehouse for extended periods of time. Use of arms, hands, legs and back is required for repetitive motions of lifting, pushing, pulling, bending, and twisting. Work Conditions: May require weekends and evening hours. May require assisting other departments. Workstation located within active warehouse. #L1-BA1 Light & Wonder and its affiliates (collectively, “L&W”) are engaged in highly regulated gaming and lottery businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. To ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfil their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster. Light & Wonder, Inc. is the leading cross-platform global games company. Through our land-based gaming, iGaming and social gaming businesses, we deliver unforgettable experiences by combining the exceptional talents of our 6,000 member team, with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it’s all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To review our applicant data use practices, please visit: https://explore.lnw.com/careers/data-privacy/