IT Specialist Job Ad

LoanPro is a Fintech SaaS company, providing core lending infrastructure (software and cloud configuration) to mid-market and large lenders. Our market leading product enables clients to be more efficient, organized, and streamlined in the lending business. LoanPro’s software manages over 18 billion dollars in loans, with customers throughout North America. Our amazing employees are driving the growth of our exciting, profitable company – you should be here with us! 

The Role

LoanPro’s IT Specialist is an IT Jedi that works on the Cloud Operations Team and should have the ability and know-how to deeply understand the company’s and users' needs, be familiar with best practices in systems governance and IT. The IT Specialist is responsible for providing technical support to internal employees, being a technical liaison for the compliance team, and owning local IT Security for the Farmington Office. This individual should be a people builder just as much as they like systems. This individual can quickly build relationships and trust with people across all teams. This individual should quickly build credibility and trust with collaborators and direct reports and see their role as a mentor, coach, advocate, and sponsor of their system’s needs.Responsible for exemplifying excellent customer service and the Company core values, culture, policy and procedures at all times.

What You'll DoAs the IT Specialist, you will be responsible for the following:

• Maintains ownership of company assets and technical inventory
• Provide end-user support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software
• Create accounts and configure hardware as part of onboarding process
• Assist with maintaining Operational Procedures for compliance in AWS
• Provide technical insight for the compliance team
• Own Vendor Management and perform vendor evaluation from a technical perspective
• Ensure adherence to IT infrastructure standards, policies, and procedures
• Track and resolve incidents and requests through the ticketing tools
• Perform Clean Desk audits, Mobile Configuration audits, and any other audits as needed.
• Desktop/laptop technical support (Mac and PC) running on Windows operating systems.
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• Takes ownership of deep learning about our software, its functions, and how it fulfills our customers' needs and how they use the product Cultivate new business relationships, maintain existing business relationships with customers and partners
• Be ready to wear many hats, pitch in and remove roadblocks whenever needed. Embrace ambiguity and change. Create and implement processes and new ways of working where appropriate
• Run exploratory analyses, uncover new areas of opportunity, create hypotheses, and quickly assess the potential upside of an efficiency opportunity 
• Manage and exceed or reach the set business targets assigned 
• Build and maintain good and lasting relationships with internal employees 

What You'll Need

• Experience with Firewalls, switches, and networking (PFsense & Ubiquity Prefered)
• Experience with Audio Visual equipment such as audio Mixers, Speakers, and Mics a plus.
• Experience with O365 Suite
• Experience with Google Workspace
• Experience with Mobile Device Management Software (Kandji & Scalefusion Prefered)
• Experience with AWS & MySQL is a plus
• Experience with PCI, SOC I & SOC II, or ISO 27001 is a plus
• Experience supporting Windows 11 and MAC OS environments
• You are independently driven, self-directed, resourceful, and always willing to roll up your sleeves to deliver. 
• A natural affinity for the details of complicated systems and processes while remaining focused on the larger vision.
• You have a technical background in software engineering or technical management experience with the ability to operate at strategic and tactical levels
• You have the ability to quickly synthesize qualitative and quantitative information, structure a concise and clear presentation of findings, and articulate recommendations to an executive audience.
• Deep understanding and empathy for customers and expertise in primary customer research techniques.
• Ability to work independently and as part of a team.
• Experience with software applications as an advanced user or administrator
• Proficient use of various analytic and reporting tools
• Excellent written and oral communication skills, including experience in high-level business discussions, in-product content, customer interviews, and technical discussions 
• Competence in leading multiple projects end-to-end, setting up roadmaps for the team, and motivating the team toward executing on deliverables to achieve project goals

Why You'll Love Working Here

• Competitive compensation
• Market-competitive Medical, Dental, and Vision Coverage
• 401k 1-1 contributions up to 3% and a .5 contribution up to 5%
• Generous Paid Time Off and Holiday Schedule
• Fully stocked breakroom
• Ability to make a real difference
• A value-based, innovation-focused, learning culture
• Endless opportunities for growth; when we grow, you grow - and vice versa!