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Are you a tech-savvy problem solver with a passion for delivering exceptional customer support? Do you have a knack for troubleshooting and a love for all things telecommunications?
Responsibilities of the Customer Service Representative :
Serve as the primary point of contact for our customers, providing top-notch support for their telecommunications products and services.
Diagnose and resolve customer inquiries and technical issues through various channels
Empower customers with knowledge by educating them on product features, service packages, and troubleshooting steps.
Collaborate with cross-functional teams to escalate and resolve complex customer issues, ensuring prompt and satisfactory resolutions.
Keep up-to-date on the latest trends and advancements in telecommunications technology, enabling you to provide cutting-edge support to our customers.
Document customer interactions and solutions accurately in our CRM system to maintain comprehensive records and facilitate knowledge sharing.
Identify opportunities to improve customer satisfaction and contribute to the development of support materials, FAQs, and self-help resources.
Act as a customer advocate by providing feedback and insights to internal teams for product and service enhancements.
Last updated : 2024-09-03
Full Time
$43k-54k (estimate)
08/08/2024
09/11/2024
The job skills required for Customer service representative include Customer Service, Products and Services, Customer Satisfaction, Troubleshooting, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.