JOB DESCRIPTION:

In an Agile environment, the Quality Assurance (QA) Analyst II is responsible for assisting the testing team with the preparation of various test plans and the testing of new and existing software, ensuring company guidelines and standards are met. This position also performs maintenance and creates bug fixes where possible.

KEY RESPONSIBILTIES:

Technical Testing & Monitoring – 60%

• Responsible for mapping of test cases to business requirements and functional designs.
• Responsible for the creation of testing artifacts including but not limited to test cases, test scripts, test conditions, and expected test results.
• Ensures high quality and accuracy is maintained through to software release
• Executes various testing types such as regression, isolated, exploratory, functional, end to end, API and performance testing
• Execute and provide test results and summary reports for each test iteration and cycle
• Coordinate and lead cross team testing efforts

Technical Maintenance and Leadership – 20%

• Develop and maintain automated tests using test automation tools following best practices
• Identifies software defects and testing gaps; ensures bugs and defects are fixed
• Analyzing business, technical, and functional needs, and requirements
• Provides guidance to QA Analyst I, and II, associates plus Senior QA Analyst I without being asked
• Document any unexpected anomalies or defects identified in testing with instruction of steps to recreate each issue
• Working collaboratively to review and understand system requirements, and to design and review test strategies identifying resolutions for defects
• Help develop and implement policies and procedures throughout the process of software development
• Experience in working with different Salesforce instances

Agile Practices – 20%

• Follows Agile best practices and effectively participates in scrum ceremonies
• Provides feedback to the development team and ensures the work is carried out in accordance with the schedule and the quality requirements
• Working with scrum teams to create and validate acceptance criteria for product backlog items
• Provides testing estimates and feedback to the QA manager and Scrum team for project scheduling purposes

SECONDARY FUNCTIONS (IF APPLICABLE):

• May work on special projects or other duties as assigned

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY:

• May communicate with external vendors and service providers

QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• Bachelor’s degree in computer science or a related field or an equivalent combination of experience and training
• 6 years of related experience with 2 years or writing automation scripts required

KNOWLEDGE, SKILLS, AND ABILITIES:

• Troubleshooting and creative thinking to present viable solutions as problems arise
• Solid report writing skills and command of written communication
• Excellent interpersonal and communication skills to work within a team environment and collaborate with other professionals
• Critical thinking and analysis skills to determine security risks to data, hardware, and software
• Strong attention to detail to identify, record, and prioritize issues as they arise

KEY COMPETENCIES REQUIRED:

Salesforce, POSTMAN, Selenium, Mobile app, Optimizes Work Processes Tech Savvy Drives Results Manages Complexity Collaborates Decision Quality Manages Conflict Plans and Aligns Self-Development Develops Talent Communicates Effectively

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS:

• Typical office environment - sedentary with typing, writing, reading requirements
• May be able to sit or stand
• Speaking, reading, writing, ability to use a telephone and computer
• Ability to exert up to 10 lbs. of force occasionally
• Ability to interpret various instructions
• Ability to work nights and/or weekends when needed
• Ability to deal with a variety of variables under only limited standardization