Lodging Dynamics is based in Provo, Utah and is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels, and one of a few third-party operators approved by Marriott and Hilton. The Company has managed hotels in the Marriott, Hilton, Hyatt, and IHG premium-brand families. For more information, visit www.LodgingDynamics.com.

Join the team and enjoy our people first culture and a full suite of benefits including medical, dental, vision, life insurance, matching 401k, paid time off, and more!

JOB SUMMARY

The Manager of Human Resources assists with planning, coordinating, and directing the administrative functions of the department. This role oversees employee relations to deliver an exceptional employee experience, develop and retain talent, and create a culture of inclusivity and transformation. This includes implementing strategies related to talent management, team effectiveness, and overall employee engagement. This role works closely with the senior leadership team to support multiple hotels and the corporate team.

ESSENTIAL JOB FUNCTIONS

• Advises and trains managers and supervisors in team member relations best practices and strategies.
• Investigates, documents, and resolves team member grievances.
• Assists with labor disputes/EEOC/Wage claims, etc.
• Processes all leave of absence and accommodation requests.
• Reviews disciplinary notices from the field, provides feedback and recommendations.
• Conducts team member surveys and prepares reports for management.
• Assists with company committees/programs/agenda topics and presentations.
• Assists with creation of standard operating procedures.
• Assists in responding to human resources email requests.
• Provides human resources support/back-up when the Director of Human Resources and/or Vice President of Human Resources are traveling/OOO.
• Completes all required company training/compliance courses as assigned.
• Adheres to company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

EDUCATION

• Bachelor's degree from an accredited university or equivalent in a related field.

EXPERIENCE

• A minimum of six (6) years of human resources experience in the hotel field.
• A minimum of three (3) years of experience as a leader in the Human Resources field.

SUPERVISORY RESPONSIBILITIES

The Manager of Human Resources spends the majority of the time (50% or more) achieving organization objectives. A portion of the time may be spent performing individual tasks, but primary duties are supervisory or organizational-goal related. Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates solid subject matter knowledge. Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance. Manages financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets. Exercises judgment within defined procedures and policies to determine appropriate action. Develops systems to ensure subordinates adhere to policies and procedures in compliance with organizational goals and objectives.

Specific supervisory duties include, but are not limited to the following:

• Determines and creates policies, procedures, and manuals.
• Establishes objectives and goals; plans, organizes, and manages workflow.
• Investigates and resolves concerns and complaints.
• Provides assistance and support; maintains a positive and professional working environment.

LICENSES & CERTIFICATIONS

• HR Certification through HRCI or SHRM.

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions, as well as knowledge and use of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

• Proven ability to successfully navigate the complex and multifaceted nature of openings and transitions in the hospitality industry.
• Excellent project management skills.
• Exceptional communication skills, able to effectively communicate both verbally and in written context with all levels of management and external stakeholders.
• Strategic thinking.
• Attention to detail.
• Computer proficiency in Google Workspace.
• Computer proficiency in Microsoft Word and Excel.
• Understands how to develop and implement business strategies.
• Ability to interpret and create policies, procedures, and manuals.
• Excellent customer service skills.
• Able to lead in a culturally diverse work environment, a champion for diversity in the organization.
• Able to adapt dynamically to shifting internal and external conditions.
• Exceptional emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels.
• Visionary mindset, capable of developing and executing a comprehensive business strategy that aligns with brand identity.
• Knowledge of key industry trends, regulations, and the current industry landscape.
• Able to engage diplomatically and effectively with third party owners and operators, empathizing, and reacting appropriately to partner feedback and helping resolve issues where necessary.
• Proficient in time management; the ability to effectively organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain a cooperative working relation.
• Ability to interpret and create spreadsheets.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem-solving skills.
• Performs well with frequent interruptions and/or distractions.
• Basic math skills.

TRAVEL REQUIREMENTS

• 30% travel required.
• Must live close to a major airport.

PHYSICAL DEMANDS

• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Hands to Fingers: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Repetitive Motion: Substantial movements (motions) of the wrists, hands, and/or fingers.
• Close Vision: Clear vision at 20 inches or less. Required to perform an activity such as preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading or visual inspections.
• Focus Ability: Ability to adjust the eye to bring an object into sharp focus.
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a minor amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK ENVIRONMENT

• None: No exposure to adverse environmental conditions (typical office/administrative setting).

DISCLAIMER

This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of team members in this classification. The duties described are not to be interpreted as being all-inclusive to any specific team member. Nothing in this job description changes the at-will employment relationship existing between the Company and team members.

The Essential Job Functions, Physical Requirements, and Work Environment characteristics described are representative of those that must be met to successfully perform the essential functions of this job. Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified team members can perform the essential functions of the job.

About Lodging Dynamics: Lodging Dynamics Hospitality Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Lodging Dynamics does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.