Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home.

Located minutes away from some of the city’s most renowned attractions, Nashville is never short on things to see and do.

Welcome to our kind of Southern Hospitality.

Oversees daily agent activities at the front desk and ensures all Team Members are adhering to the company standards. Interacts with the guest and handles all guest requests.

Provides a four diamonds and more experience by focusing on exceeding guest expectations. Supports the Front Desk Agents by providing constant feedback and training.

Understands the needs and wants of the customers in our market, improves processes by listening to the team and customers.

Responsible for controlling the inventory levels and works closely with the purchasing department.

Essential Functions and Responsibilities

Ensures safe and efficient flow of traffic of arriving and departing guests.

Reviews occupancy flow patterns throughout the evening as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service

Supervises Overnight Front Office Team Members, ensuring adherence to Loews Star Service Standards

Overnight Supervisor is the point-person for the hotel during the overnight shift. He / She will make critical decisions on the overnight when necessary, and be the leader of the overnight team, as a whole

Develops Overnight Front Desk Agents and Star Service Operators

Maintains open lines communication with other departments

Interacts frequently with guests to ensure satisfaction with services

Attends all required meetings for position

Oversees supervision of Team Members and work assignments to maximize performance and ensure all Team Members perform in a friendly professional manner at all times

Conducts regularly scheduled meetings and training as required

Answers guest inquiries and resolves complaints, taking all appropriate action to ensure total guest satisfaction

Ensures that all requests are handled promptly, accurately, and with utmost courtesy

Reviews / maintains daily payroll report / records for overnight team, maintaining labor costs within forecasted budgetary guidelines

Completes the overnight checklist

Ensures that all daily and group reports are distributed to appropriate parties

Other duties as assigned

Supportive Functions and Responsibilities

Maintains clean and excellent condition of Back Office area and equipment

Maintains proper stock of all supplies in Back Office Area

Executes emergency procedures in accordance with hotel standards

Notifies appropriate individuals and departments of any problems or unusual matters of significance

Attends all appropriate hotel meetings and training sessions

Is polite, friendly, and helpful to guests, employees, and management

Promotes and applies teamwork skills at all times

Complies with all hotel standards, policies, and rules

Complies with safety regulations and procedures

Remains current on hotel information and changes

Qualifications

Excellent communication skills oral and written

Excellent guest service skills

Knowledge of computer programs utilized in property management

Able to work a flexible schedule, including weekends and holidays

Experience :

Minimum two years experience as Front Desk Agent at a comparable quality property, preferred

Last updated : 2024-09-07