JOB DESCRIPTIONJob Title Supervisor Account Management 
Location Atlanta, GA

FLSA STATUS Exempt
Reports To Director, Service Delivery

Revenue /Size Of Budget Accountability N/A

JOB SUMMARY

LOG-NET is a leader in providing advanced logistics and supply chain platforms, leveraging cutting-edge technology to enhance visibility and efficiency. We are dedicated to delivering exceptional service and innovative solutions to our customers. The Supervisor of Account Management is a highly skilled and motivated individual who leads our service delivery operations and ensure the highest levels of customer satisfaction and project success.

Job Summary:The Supervisor of Account Management is a management role responsible for managing data quality staff, trading partner staff, deployments, key account management, customer quality control, training, knowledge management, and project management. This role oversees the account management staff, deployment of new and existing customer projects, and ensures the delivery of high-quality service. The Supervisor, Account Management is also responsible to coordinate weekly account meetings and quarterly business reviews with assigned accounts.

ESSENTIAL FUNCTIONSService Delivery Management:• Keep companywide standards, controls and goals for account management and project management.
• Oversee the day-to-day operations of the service delivery team, ensuring efficient and effective deployment of customer projects.
• Manage the deployment of new and existing customer projects, ensuring timely and successful implementation.
• Follow company processes and best practices for service delivery, customer quality control, and project management.
• Effective use of the ServiceNow platform to coordinate incidents, problems and changes of customers.
• Continuous improvement in the product knowledge of the LOG-NET application.
• Identify and pursue new business opportunities within existing customer accounts.

Training and Knowledge Management:• Develop and deliver training programs for customers and internal staff, ensuring they are knowledgeable about LOG-NET products and services.
• Create and maintain a knowledge management system, ensuring that relevant information is easily accessible to staff and customers.
Project Management:
• Oversee the project management function, ensuring that all customer projects are delivered on time, within scope, and within budget.
• Develop and implement project management methodologies and best practices.
• Ensure effective communication and collaboration among project teams, customers, and other stakeholders.

MANAGEMENT RESPONSIBILITIESAccount Management and Customer Engagement:
• Manage the data quality and trading partner staff, ensuring high levels of customer satisfaction and retention.
• Oversee key account management activities, building and maintaining strong relationships with key customers.
• Address customer queries promptly and professionally, providing technical expertise and guidance.
• Prepare and deliver high-impact demonstrations of the LOG-NET application, showcasing its features and benefits.
• Insure a thorough understand of LOG-NET’s work ticketing system and that staff adhere to customer responses within one business day and the activity is documented in the company’s work ticketing platform.
• Conduct ongoing training of staff on LOG-NET and industry product knowledge to continuously improve skills.
• Coordinate and content of Quarterly Business Reviews with clients. To include at a minimum; customer update and performance evaluation, account management status, project completion in quarter, ongoing project status, LOG-NET updates.

Staff Development:• Lead, mentor, and develop the LOG-NET staff, fostering a culture of continuous learning and professional growth.
• Foster a culture of continuous learning and professional development within the team.
• Identify and address skill gaps within the team, ensuring the team has the necessary expertise to meet development goals.
• Encourage collaboration and knowledge sharing among team members to drive innovation and efficiency.
• Complete annual reviews and objectives in BambooHR.

QUALIFICATIONS AND EXPERTISE• Bachelor’s degree in Business, Information Technology, Supply Chain Management, Project Management, or a related field.
• 2-3 years of experience in service delivery, account management, and project management, with at least 3 years in a senior leadership role.
• Strong understanding of logistics and supply chain management solutions.
• Strong understanding of software applications and technology solutions, particularly in logistics and supply chain management.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment.
• Strong problem-solving and analytical skills, with a customer-focused attitude.
• Relevant certifications such as PMP, ITIL, or equivalent are highly desirable
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.

OTHER RESPONSIBILITIESTravel Limited, 8 % or more international and domestic
Internal Interfaces Production Application Management, Client Technical Services, Application Development, Network Services, Account Management, Sales, Finance and Administration, Human Resources
External Interfaces Clients, Potential Clients and Service Providers
Position Reports To Director, Service Delivery
Supervisory Roles As noted above
Work Authorization Requirements Must be authorized to work in the United States.

This is an at will position.

LOG-NET, Inc. policies in the LOG-NET Employee Manual apply to this position.

LOG-NET published policies in the LOG-NET employee knowledge bases apply to this position.

Note on Exempt versus non-Exempt Positions

Exempt employees are executives, managers, professional staff, technical staff, outside sales representatives, officers, directors, owners and others whose duties and responsibilities allow them to be "exempt" from overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws. If you are an exempt employee, you will be advised that you are in this classification at the time you are hired, transferred or promoted.

Employees who have been classified as exempt are paid on a salaried basis. Exempt employees are remunerated for their efforts and success through the LOG-NET, Inc. performance and reviews, which includes merit increases, spot bonuses, market adjustments and promotions. Performance increases by LOG-NET, Inc. is discretionary. Comp time, overtime or hourly pay of any type is not available to exempt employees. As stated above, LOG-NET, Inc. exempt employees are paid a predetermined amount for their ability to successfully complete the requirements of their job.