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An Amazing Career Opportunity fora Technical Support Engineer III!!
Location: Austin, Texas US
Job ID: 30390
Are you passionate about delivering 3rd Tier technical support, to global customers utilizing HID Authentication and credential management products.? Do you have an overall experience of 3 years working within customers facing support roles, delivering exceptional guidance with an excellent understanding of different authentication technologies and exhibiting a high amount of initiative and responsibility?
We are looking for a dynamic individual to join HID's Identity and Access Management Services (IAMS) and be a part of our Authentication and credential management technical support team. Your primary objectives of the role are to support our customers, mitigating and resolving complex technical Authentication and credential management product issues with SLA.
Who are we?
HID Global powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.
We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees.Check us out here:www.hidglobal.comandhttps://youtu.be/23km5H4K9Eo
HID's Identity and Access Management Solutions Department:
HID Global Identity and Access Management Solutions products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale.
As our Technical Support Engineer, you'll support HID's successby:
What we will love about your background:
YourExperienceand Education include:
Who you are as a Team Member:
Why apply?
HID is an Equal Opportunity/Affirmative Action Employer - Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.
We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go - without having to think about it.
When you join our HID team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 61,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
#LI-HIDGlobal
Full Time
$81k-100k (estimate)
08/03/2024
08/16/2024
hidglobal.com
FORT LAUDERDALE, FL
1,000 - 3,000
1991
Private
STEPHAN WIDING
$500M - $1B
Durable Manufacturing
HID designs, develops and manufactures IoT-based electronic access control and RFID solutions for commercial and residential sectors.
The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Biomedical Engineer III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
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Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
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Technical support engineers need to rise above, and not respond with anger or frustration.
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Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
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They ensure that all technical aspects are functioning optimally.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
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Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
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A Technical Support Engineer provides customer service for computer hardware and software.
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Technical support engineers require a variety of hard skills and soft skills.
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A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
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Step 3: View the best colleges and universities for Technical Support Engineer.