6 Network Operations Center Engineer Jobs in New York, NY
Logicworks is Hiring a Network Operations Center Engineer Near New York, NY
Primary responsibilities include:
- Monitoring all Logicworks and customer systems for connectivity and running services
- Handling calls in the Network Operations Center queue and monitoring our support email inbox
- Providing 1st & 2nd level support to resolve problems on internal and customer systems and escalating problems to Level 3 engineers as per the SOP
- Supporting network related services (DNS, shared e-mail, shared Microsoft Exchange) and value-added services for servers (firewall configuration, load balancer configuration, Cloud related services, anti-virus services, etc.)
- Working with the Level 3 engineers to perform customer and internal installations including system O/S , network setup and application installation & configuration
- Developing and maintaining support documentation including support guides, knowledgebase articles and procedures
- Configuration of services on clients' dedicated servers (Apache or IIS configuration, Sendmail and other mail related configuration, installation of perl modules, etc.)
- General troubleshooting of issues with T1 lines, opening tickets for problem circuits with vendors
- Interfacing between customers/engineers, vendors/providers mostly done via ticketing system
- Other tasks and extended projects as assigned. All engineers are involved in one or more projects to build, maintain, upgrade, or extend services we are offering. NOC engineers are more likely to have a secondary role supporting senior engineers, and engineers who are in during the day will have a lead role in projects
- Experience in a multi-platform server and networking environment
- Linux/Unix and Windows Server Administration
- Excellent written/verbal communication skills
- Ability to learn and apply new skills rapidly
- Strong analytical and troubleshooting skills
- Confidence in your own abilities and a willingness to make decisions and escalate when necessary
- An interest in emerging technologies
- Must be available for rotating shifts to ensure 24x7x365 service for customers
- Associate's degree in a related field, or equivalent work experience
- Minimum of 1-3 years of related technical support experience
- Ability to work evenings and weekends as required - Must be a flexible person
- Requires knowledge and experience in a full range of technology platforms and data network systems
- Excellent customer service and strong communication skills are a must
- Certifications are an asset - CCNA/CCNP, MCP/MCSA/MCSE, LCP/RHCE etc
- Training and/or experience with any of the following: Windows Server, IIS/SQL, MySQL, Linux, Cisco IOS, AWS are strong assets
Job Summary
Full Time
$107k-138k (estimate)
06/30/2024
07/16/2024
logicworks.com
TEANECK, NJ
50 - 100
1993
MARILYN DALY
$10M - $50M
IT Outsourcing & Consulting
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About Logicworks
Logicworks helps customers achieve operational excellence and compliance on the cloud. Our innovative platform, dedicated certified engineers, and decades of traditional IT experience combine to enable our customers success across every stage of the cloud journey. Companies in regulated industries across healthcare, financial service, and SaaS rely on our compliance expertise and unique combination of maturity and innovation to help them scale securely, automate compliance, and gain efficiencies in private and public clouds. No other cloud partner combines the operational maturity, technical e...xcellence and proprietary software necessary for protecting sensitive regulated data in the cloud. We undergo six annual 3rd party audits and are certified in PCI-DSS, SOC 1, SOC 2, HITRUST, and HIPAA. Contact Logicworks at 212-625-5454 or visit www.logicworks.com to learn more.
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The following is the career advancement route for Network Operations Center Engineer positions, which can be used as a reference in future career path planning. As a Network Operations Center Engineer, it can be promoted into senior positions as a Network Engineer IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Network Operations Center Engineer. You can explore the career advancement for a Network Operations Center Engineer below and select your interested title to get hiring information.
