Join a highly respected and leading Australian freight forwarder as our client expands their team in Sydney with this newly created role.

As a Customer Service Representative, you will be the first point of contact for our clients, providing support and solutions in the freight forwarding sector. You will play a crucial role in managing customer inquiries, processing quotes, and ensuring a smooth operational flow.

Key Responsibilities:

• Handle customer inquiries and provide timely and accurate responses.
• Prepare and follow up on freight quotes, ensuring competitive pricing and clear communication.
• Utilize CargoWise to manage shipments, documentation, and customer data.
• Coordinate with internal and external stakeholders to ensure efficient handling of cargo.
• Maintain high standards of customer service and support continuous improvement efforts.

Requirements:

• Proven experience in customer service within the freight forwarding or logistics industry.
• Strong proficiency in CargoWise software.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Authorized to work in Australia.

Benefits:

• Competitive salary package.
• Opportunity to work with a globally recognized brand in freight forwarding.
• Dynamic and supportive work environment.
• Career development and progression opportunities.