What are the responsibilities and job description for the Customer Service Representative position at Logistec?
Overview
We are seeking a dedicated Customer Service Representative to serve our wood pulp customers. The ideal candidate will be responsible for maintaining exceptional communication with customers, coordinating with internal teams, managing logistics, and providing detailed reporting. This role requires strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment.
Responsibilities
Key Responsibilities
Qualifications
We are seeking a dedicated Customer Service Representative to serve our wood pulp customers. The ideal candidate will be responsible for maintaining exceptional communication with customers, coordinating with internal teams, managing logistics, and providing detailed reporting. This role requires strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment.
Responsibilities
Key Responsibilities
- Customer Communication
- Act as the primary point of contact for wood pulp customers via email and phone.
- Respond to customer inquiries promptly and professionally, ensuring a high level of satisfaction.
- Internal Coordination
- Work closely with warehouse staff, logistics teams, and other internal departments to ensure efficient operations.
- Facilitate smooth container loading processes by providing schedules and updates.
- Logistics and Reporting
- Coordinate and schedule container loading activities, ensuring timely delivery and adherence to customer requirements.
- Perform monthly inventory counts and reconcile any discrepancies.
- Create and share accurate inventory reports with internal teams and customers.
- Documentation and Data Entry
- Maintain detailed records of transactions, shipments, and customer interactions in company databases.
- Enter and update customer and inventory data with precision.
- Visual Documentation
- Take and organize photos of shipments, products, or loading processes as needed.
- Process Improvement
- Identify areas to improve efficiency in communication and operations and provide recommendations to management.
Qualifications
- Education: High school diploma or equivalent; additional education in logistics, business, or related fields is a plus.
- Experience: Previous experience in customer service, logistics, or inventory management preferred.
- Skills:
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and inventory management systems.
- Attention to detail and ability to work under deadlines.
