Logpoint, headquartered in Copenhagen, Denmark are now looking for a new Customer Success Engineer, to join our growing team in Germany.

We have an office in Munich if that suits you, otherwise you are based in Germany and can travel for our customer's needs.

Our advanced solutions set the standard for digital defence, making us a pivotal ally for organizations worldwide. Our recent partnership with the purpose-driven investment firm, Summa, further underscores our dedication to innovation and excellence.

Embark on a transformative career journey with Logpoint, a recognized leader in cybersecurity. As an innovative and dynamic organization, we are more than just a workplace; it's an opportunity to be at the forefront of shaping the future of cybersecurity solutions. Join us; let's pioneer excellence together.

Why join Logpoint:

• The chance to be a change-maker and innovate in the cybersecurity industry.
• The opportunity to build direct relationships with customers that really appreciate what we do.
• The unique opportunity to join a European cybersecurity powerhouse with a global impact.
• Remote work options and flexible working hours, promote a healthy work-life balance.
• Celebration of accomplishments, both big and small, fostering a sense of achievement and camaraderie.

About Logpoint:

Fostering a Culture of Success for a thriving community. Rooted in values of passion, innovation, team spirit, and client satisfaction, Logpoint's culture has been a driving force behind our success across SIEM, UEBA, SOAR, and SAP security technologies. Our integrated security operations platform is dedicated to safeguarding the digital core of organizations.

Logpoint, now proudly part of the Summa family, stands as a trusted ally in guiding organizations securely through the digital landscape. As we navigate the ever-evolving corporate landscape, our commitment to fostering a culture of excellence remains unwavering.

At Logpoint, we believe that our unique corporate culture sets us apart, emphasizing collaboration, innovation, and a genuine commitment to our clients' satisfaction. By consistently putting these values into practice, we have been able to provide unparalleled solutions that contribute to our clients' success.

About The Role:

As a Customer Success Engineer, you will be working with customers throughout their journey with Logpoint – from their first installation to getting value out of the complex use cases that we deliver. This involves checking in with customers on a regular basis, having discussions regarding architecture, future needs, and potential integrations in their security ecosystem, as well as helping with understanding and using the platform or managing any broader issues with their Support tickets.

Your responsibilities include:

• Collaborate with customers and partners translating business and security requirements into actionable analytics in the Logpoint solution.
• Empower customers to use the platform productively, ensuring customer satisfaction
• Understand the security ecosystem, both on an industry level as well as for specific customer environments.
• Take the lead and manage customer accounts on technical level all the way until the next renewal.
• Learn and master the Logpoint solution and assist customers solving their security challenges.
• Play an active role in building, sharing, and anchoring knowledge in Logpoint, and with partners and customers.
• Maintain high customer satisfaction and enable the customers to get the full value of the Logpoint solution.
• Liaise with the Sales teams and Product Management where it makes sense for the customer.

You have an understanding of the cyber security industry and the various platforms and options that customers can choose to protect their data.

You have previously worked with products from multiple security vendors or with technologies such as SIEM, SOAR, UEBA, EDR, XDR, Antivirus, Application Performance Metrics, Logging etc.

Personal and professional qualifications:

• At least 2 years of experience administering or supporting IT Security Solutions, ideally including SIEM.
• Ability to design and size a software architecture
• A bachelor’s degree, or higher in computer science, engineering, or related field.
• Experience with the installation of operating systems and applications
• Experience working on customer-facing projects, presenting the findings in a structured and professional manner.
• Ability to work independently and proactively contribute to a global team.
• Understanding of Linux, Networking and Log Management.
• Updated knowledge and interest in industry trends and emerging threats.
• Fluent German Speaker ideally native tongue.

How to Apply:

Please apply directly on our website. We are reviewing and interviewing on an ongoing basis and therefore will get back to you, as soon as possible.