About Us

Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. Family-owned and led since 2004, Loloi is growing more quickly than ever. To date, we’ve expanded our diverse team to hundreds of employees, invested in multiple distribution facilities, introduced thousands of products, and earned the respect and business of retailers and designers worldwide. A testament to our products and our team, Loloi has earned the ARTS Award for “Best Rug Manufacturer” in 2010, 2011, 2015, 2016, 2018, and 2023.

Security Advisory: Beware of Frauds

Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @loloirugs.com email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates.

About the job

Loloi Rugs is seeking a dedicated IT Support Associate to join our team at our largest distribution center in Cartersville, Georgia. This role focuses on providing onsite technical support, ensuring the smooth operation of IT systems and infrastructure.

This role is based at our Cartersville, Georgia location.

Key Responsibilities

• Provide daily onsite IT support for hardware and software issues, including desktop, laptop, mobile devices, and peripherals.
• Manage and maintain the efficiency of IT operations, including network and system infrastructure, printers, and barcode scanners.
• Administer network security measures, including firewalls and access control systems.
• Support cloud-based and local ERP software systems.
• Utilize and manage IT tools such as ConnectWise Automate, ServiceNow, Netskope, and Okta IAM/SSO.
• Provide support for Office 365 and other cloud services like Azure, AWS, and Intune.
• Assist with IT projects related to technology deployments and upgrades.
• Provide remote support to end-users as needed, ensuring timely resolution of issues.
• Be available for after-hours support during critical incidents or urgent maintenance.
• Document IT procedures and system configurations to maintain operational consistency and facilitate knowledge transfer.

Required Skills and Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Extensive experience in IT end user support or a similar role.
• Proficiency in IT infrastructure management, including mobile device management and network security.
• Familiarity with IT Service Management (ITSM) principles and tools such as ConnectWise Automate and ServiceNow.
• Strong desktop support skills in both Apple and PC environments.
• Ability to manage and support complex IT projects.
• Excellent problem-solving skills and the ability to handle multiple tasks concurrently.
• Strong communication and interpersonal skills, essential for team collaboration and effective stakeholder interaction.

Desirable

• IT-related certifications such as ITIL, Microsoft Certified: Azure Administrator, Cisco Certified Network Associate (CCNA).
• Previous experience in the logistics or distribution sector.

What We Offer

• Health, dental, and vision benefits
• Paid parental leave
• 401(k) with employer match
• A culture of meritocracy that fosters ongoing growth opportunities
• A stable, growing family-owned company that looks after its employees

Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.