Job Purpose:

The Clinical Applications Specialist (CAS-HC) is responsible for providing a high level of assessment, training, and support for our customers on healthcare systems provided and installed by LSC Companies.

Duties and Responsibilities

Primary

• Train Super Users and other healthcare professionals on the use of nurse call systems, infant abduction systems, management software, peripheral devices (wireless phones, RTLS, pagers, etc.) and any other systems associated with healthcare.
• Train Lone Star Communications, Inc. staff on such systems, when appropriate.
• Review system installation configuration and confirm facility layout before meeting with customers for Needs Assessments and Customer Care Visits.
• Contact customers to arrange training with Super Users, plan Customer Care Visits, identify problem/initiatives to align the technology and configuration from leaders and agree with customer on focus of visits.
• Confirm training location, times, accommodations, and equipment needs prior to going on site for visits.
• Work closely with the Senior Nurse Informatics Specialist to assess customer needs and expectations of systems purchased from Lone Star Communications, Inc.
• Update Sales Leaders as new needs or items are identified by the customer or through onsite interactions.
• Assist the Sales Department in presenting demonstrations to prospective customers as requested.
• Work closely with the programmer assigned to ensure proper system configuration per needs assessment/change requests and coordinate with Service to plan download and testing on site to confirm workflow as requested by customer.
• Provide customer support by answering technical and workflow questions and referring calls to technical staff or Service when necessary.

Administrative

• Documentation of facility needs assessments, programming guides, contacts, and workflows created.
• Provide customized system configuration needs to Support Technician & Programmers.
• Documentation of training needed and/or provided.
• Documentation of Customer Care Visit presentations as well as the Executive Summary with follow-up after visit.
• Participate and provide the services as defined by the Service Maintenance Agreement through Customer Care Visits.
• Produce, duplicate, and assemble customized training materials including Articulate Modules for hospital projects.
• Coordinate with Service to schedule Support Technician for downloads to conduct required end user testing.
• Maintain records of hours provided against hours allotted per project or contract.
• Maintain accurate databases and resource materials.

Qualifications

• Working knowledge of office and hospital/clinical work processes.
• Well versed in computers.
• Experience with Microsoft Office Applications (MS Office 2010 preferred).
• Intermediate experience with Microsoft Excel and PowerPoint.
• 3 years of customer facing experience preferred.

Education Requirements

• High School Diploma or GED, with Minimum of 3 years’ office related experience.
• Bachelor’s degree from an accredited college or equivalent.

Skills

• Ability to read, write, and speak the English language utilizing excellent grammar.
• Detail oriented with creative aptitude and a positive attitude.
• Display confidence when speaking both on the phone and to a large group.
• Fast thinking with a good recall.
• Willingness to learn both in an organized classroom environment and on your own by studying operation and maintenance manuals and other digital content.
• Willingness to take college and other classes on non-company time to increase knowledge in specified areas.
• Must be a person with technology-related curiosity and confidence.