Description

JOB SUMMARY

Responsible for providing audio/visual support to bank employees and troubleshooting audio/visual user questions.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

• Provides audio/visual support to bank employees and troubleshooting audio, video, and lighting equipment
• Assists with various hardware and software problems, and network support related to audio/visual issues for end users
• Follows up with internal customers to ensure satisfactory completion of audio/visual calls
• Documents and maintains record of audio/visual calls in the incident management database
• Monitors Calendar of regular meetings and reports on conference room activities, events, and performance of audio/visual equipment
• Maintains regular review sessions with Meeting owners to diagnose and train users on trouble holding meetings.
• Assists Help Desk with projects, as required
• Complies with all federal and state laws and regulations, and all established bank policies and procedures
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML

Qualifications

QUALIFICATIONS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• A self-starting individual who possesses a High School Diploma or GED and an Associate’s Degree in Computer Information Systems or a related field (experience may be substituted for the degree requirement)
• One to two years prior experience working in a customer service capacity involving audio/visual tech support
• Strong technical knowledge of audio/visual systems, computers, and video conferencing applications as well as practical knowledge of other technology products
• Must possess a technical aptitude and be able to work with minimal supervision with the ability to diagnose and resolve technical audio/visual related problems
• Good verbal and written communication skills
• Attention to detail
• Ability to work in a stressful environment
• High degree of mental concentration
• Ability to work flexible hours Monday to Friday (7:00 a.m. to 6:30 p.m.) and rotating Saturdays (8:00 a.m. to 1:00 p.m.)
• Bilingual in English and Spanish is desired

ORGANIZATION

•    This position reports to the Technical Support Manager
•    This position does not oversee other positions

TRAINING REQUIREMENTS

All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.

 
COMMUNITY INVOLVEMENT

Lone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.

LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.

Management reserves the right to change this position description at any time according to business needs.