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**Job Overview:** The Customer Service Representative is responsible for answering customer inquiries through phone and email and conducting outbound calls to existing clients as necessary. You are responsible for maintaining a high degree of professionalism and positive attitude while assisting each inquiry.

**Why You Want to Work Here:** A nationwide company in the auto industry that helps buyers and sellers having access to automotive information. This is a great opportunity to join a high-energy team that has a fun, innovative, and casual atmosphere.

**Job Duties:**

* Manage the customer service queue

* Document activities performed on customers accounts using CRM tool

* Troubleshoot inbound phone calls from customers regarding account issues

* Identify and solve customer issues by differentiating between important and unimportant details

* Provide first line support for technical troubleshooting

* Make outbound calls to select customers to update information and stimulate usage

* Cross-train with other member of the operations team

**Job Qualifications:**

* College coursework required (Associates or similar); completed Bachelors degree strongly preferred

* Previous customer service experience

* Experience in a high call volume environment strongly preferred

* Experience with SalesForce or other CRM strongly preferred

* Solution-oriented, team player, and strong time management

* Excellent written and verbal communication skills

* Tech-savvy and quick learner

* Ability to demonstrate leadership potential and work autonomously