Our client is looking for a Field Computer Technician to help solve hardware and software problems that cannot be solved through the phone!

• Contract to hire
• $25.00/hr
• Mileage reimbursement

Must have MAC Skills and experience, MAC OS, Windows 10/11
Mac (MONTEREY, VENTURA, SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING

Day to Day Work:
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair including reloading and re-imaging of PCs/laptops. Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.

Responsibilities:

Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, and peripherals Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.

Requested Skills:

• Background in Hardware Server and /or Storage repairs, Data center experience as plus
• Excellent communication skills.
• Positive Attitude and mechanical aptitude to assist in troubleshooting complex.
• Specific Server and Storage training will be provided
• Learn and retain proprietary processes.

Preferred qualifications:

• Experience replacing motherboards, LCDs, and other miscellaneous computer hardware
• A certified, or any other IT related certifications

LAG

Job Types: Full-time, Contract

Pay: $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Have you built or rebuilt a computer? If so, when was the last time you did this?
• Are you CompTIA A certified?
• Do you have Data center experience? Hardware/Storage repairs?

Experience:

• computer repair: 1 year (Preferred)

Work Location: In person