Demonstrate Christ-like behavior and attitude in all job duties and responsibilities.

Helps clients gather necessary and available community resources. Empower clients to address and resolve obstacles to health. Research, collect, and disseminate accurate information regarding specialty and diagnostic services in the area. Assist patients with referrals to other agencies. Guide mammogram patient through healthcare system by providing education, assisting with access issues, developing relationship with service providers, tracking interventions and outcomes.

ESSENTIAL DUTIES and RESPONSIBILITIES include:

· Process all subspecialty, diagnostic, and mammogram referrals, communicating with outside specialty care and diagnostic agencies and with IPA/health plans (if applicable) to initiate referral, and on a periodic basis as needed until appointment is obtained.

· Notify patients of appointment times, educate them regarding significance of specialty/diagnostic appointment, provide reminder calls, and assist them with following through with their appointments.

· Track status of referrals on ongoing basis: if assigned, maintain referral log including, at a minimum: specialty, date of referral, date of appointment, date patient notified, show/no-show status, date specialty consult note received by LACHC, and date consult note reviewed/signed by LACHC provider.

· Document and maintain accurate records for all client encounters including phone encounters and correspondence.

· Prepare and submit monthly reports of activities as requested.

· Research and update outside referral sources on an on-going basis.

· Communicate and the share information with Patient Navigators from other LACHC service sites.

· Serve as a liaison between patients and medical staff for both internal and external services.

· Educate clients regarding available benefits (such as Medi-Cal, Managed Care plans, etc.), and refer to Eligibility Specialists to assist client in obtaining such benefits.

· Assist with preparation of forms.

· Assist with implementation of outreach strategies for various screening events (such as Mammograms, Pap smears, etc.)

· Provide patient education regarding breast health awareness.

· Reviews patient charts prior to releasing to requesting provider/dept for needed forms and reviews prior to refilling to assure completion. Replenishes forms as needed. Returns records to providers for completion when indicated.

· Understands how their role fits into a Patient Centered Medical Home model of care.

· Other duties may be assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor’s degree in psychology, social work or related field from a four-year college or university or 2 years of work experience, or an equivalent combination of education and experience required. Prior case management experience preferred. Prior experience working with the homeless, substance using, or chronically mentally ill individuals preferred. Medical Assistant experience a plus.

COMPUTER KNOWLEDGE

Experience with Microsoft Windows, Microsoft Access, and Microsoft Excel preferred.

LANGUAGE SKILLS

Familiarity with medical terms and operations of clinics useful.

Proficiency in English required, Bi-lingual/ Bi-literal Spanish highly preferred.

WORK STATUS: Equal Opportunity Employer. We will consider candidates with criminal histories. Medical, Dental and Vision. Retirement Plan with Employer match.