3 Member Experience Representative I Jobs in Los Angeles, CA
Los Angeles Police Federal Credit Union is Hiring a Member Experience Representative I Near Los Angeles, CA
Position SummaryWe are seeking a Member Experience Representative with a minimum of 1 year of banking experience to join our team to provide a high level of Member service in a fast-paced contact center. This person will answer Member telephone and/or electronic inquiries and provides information and assistance in accordance with credit union policy.
This is a hybrid-based position with a minimum of 2 days in the Van Nuys office required and supports all facets of the day-to-day operations and/or projects within the Member Contact Center.
This position collaborates with teammates and the broader associate population to support a wide range of projects and initiatives touching our corporate and branch workforce population alike and will be focused on streamlining processes and providing exceptional service to all associates.
What You’ll Do
- Maintain close adherence to the defined daily schedule to ensure proper resource coverage.
- Maintains high level of Member service, etiquette, knowledge and solutions. Promotes advocacy and continually focuses on improvement in Member survey ratings.
- Assists Members with balance inquiries, statement requests, stop payments, credit and debit card inquiries, transfers, payments and other account-related needs.
- Assists Members with savings information including IRA and term share certificates, including opening.
- Assists Members with loan information including all consumer and real estate loan products and rates.
- Supports credit union technology, educates members of all available delivery channels such as Online and Mobile banking, Bill pay, Zelle, External transfers, GoDep etc.
- This position is responsible for resolving member inquiries and problems at the first point of contact.
- Entering details into database system and follows up with members.
- Maintain a minimal level of errors to ensure a positive customer service experience.
- Effectively handle member concerns on their own or escalates to his/her supervisor for resolution.
- High school diploma, GED or equivalent required.
- 1 to 3 years of similar or related experience required.
- Fluent English language skills required. Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond effectively to complex and sensitive inquiries or complaints.
- Personal computer advanced level literacy in various Microsoft 365 applications and the internet.
- Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
At LAPFCU, we support diversity, and we are an equal opportunity workplace.
Job Summary
Full Time
Banking
$42k-53k (estimate)
05/31/2024
08/30/2024
lapfcu.org
VAN NUYS, CA
100 - 200
1936
TYLER E IZEN
$10M - $50M
Banking
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About Los Angeles Police Federal Credit Union
LAPFCU is an established and highly-reputable credit union with several locations across the greater LA Metro area, and we view our talented associates as the secret to our success. Our Mission is simple: To enhance the quality of life of our members by serving as a trusted partner, providing rewarding financial solutions through truly exceptional service. To help us retain and reward our amazing colleagues, we offer exceptional compensation & benefits packages that include an aggressive base salary (our goal is to pay above market, with opportunities for annual increases), an annual discretio...nary bonus plan for associates at all levels, two fully-paid employee medical plan options (plus coverage for other medical, vision and dental plan benefits) and contributions to our retirement plans that are SIGNIFICANTLY above the norm for any company despite their industry (not to mention other fun perks like fully-stocked snack bars, snacks sent to our remote colleagues, virtual employee game nights, and a heavy focus on paid learning & development opportunities). To put it bluntly: We invest intentionally and heavily in our associates and it shows; our average tenure is over 10 years. To learn more about the Los Angeles Police Federal Credit Union, including how to become a member or to find a list of our open positions, please visit our website at http://www.lapfcu.org/
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The job skills required for Member Experience Representative I include Customer Service, Initiative, Building Relationships, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Experience Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Experience Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Experience Representative I positions, which can be used as a reference in future career path planning. As a Member Experience Representative I, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Experience Representative I. You can explore the career advancement for a Member Experience Representative I below and select your interested title to get hiring information.
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