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Los Angeles Police Federal Credit Union has proudly served law enforcement employees and their families since 1936. To enhance the quality of life for the law enforcement community by serving as a trusted partner, we provide rewarding financial solutions through exceptional service.
Position Summary
We are seeking a Member Experience Representative with a minimum of 1 year of banking experience to join our team to provide a high level of Member service in a fast-paced contact center. This person will answer Member telephone and/or electronic inquiries and provides information and assistance in accordance with credit union policy.
This is a hybrid-based position with a minimum of 2 days in the Van Nuys office required and supports all facets of the day-to-day operations and/or projects within the Member Contact Center.
This position collaborates with teammates and the broader associate population to support a wide range of projects and initiatives touching our corporate and branch workforce population alike and will be focused on streamlining processes and providing exceptional service to all associates.
What You’ll Do
Minimum Qualifications
Education and Certificates/Licenses
Required Skills/Abilities
Physical Demands: These are the general physical demands that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a hybrid office and remote location-based position involving primarily non-manual labor. Reliable, predictable, on-time attendance is essential, particularly to assure supervisory duties are fulfilled. The associate will spend most of the working time sitting, standing, or walking, including significant time using computers. Position requires repetitive hand movements, the daily ability to focus on several tasks at one time, analyze data and draw conclusions, quickly and accurately perform mathematical computations, analyze, and explain complex information, communicate frequently with others in person, over the phone, via electronic communications, and in group presentations. The associate must occasionally be able to travel among the branches. The position may include occasional lifting of up to 10 lbs.
At LAPFCU, we support diversity, and we are an equal opportunity workplace.
Full Time
Banking
$42k-52k (estimate)
05/23/2024
07/14/2024
lapfcu.org
VAN NUYS, CA
100 - 200
1936
TYLER E IZEN
$10M - $50M
Banking
LAPFCU is an established and highly-reputable credit union with several locations across the greater LA Metro area, and we view our talented associates as the secret to our success. Our Mission is simple: To enhance the quality of life of our members by serving as a trusted partner, providing rewarding financial solutions through truly exceptional service. To help us retain and reward our amazing colleagues, we offer exceptional compensation & benefits packages that include an aggressive base salary (our goal is to pay above market, with opportunities for annual increases), an annual discretio...nary bonus plan for associates at all levels, two fully-paid employee medical plan options (plus coverage for other medical, vision and dental plan benefits) and contributions to our retirement plans that are SIGNIFICANTLY above the norm for any company despite their industry (not to mention other fun perks like fully-stocked snack bars, snacks sent to our remote colleagues, virtual employee game nights, and a heavy focus on paid learning & development opportunities). To put it bluntly: We invest intentionally and heavily in our associates and it shows; our average tenure is over 10 years. To learn more about the Los Angeles Police Federal Credit Union, including how to become a member or to find a list of our open positions, please visit our website at http://www.lapfcu.org/
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The job skills required for Member Experience Representative I include Customer Service, Initiative, Building Relationships, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Experience Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Experience Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Experience Representative I positions, which can be used as a reference in future career path planning. As a Member Experience Representative I, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Experience Representative I. You can explore the career advancement for a Member Experience Representative I below and select your interested title to get hiring information.