Job Description: Service Business Development Center (BDC) Representative/Receptionist

Location: Lou Fusz Subaru, St. Peters, MO
Department: Service Department
Reports To: Service Manager

Position Overview:

Lou Fusz Subaru in St. Peters is seeking a motivated and customer-focused individual to join our team as a Service Business Development Center (BDC) Representative/Receptionist. This role is essential in maintaining and enhancing our customer service experience by acting as the first point of contact for our service department. The ideal candidate will be responsible for handling incoming calls, scheduling service appointments, and ensuring a smooth and efficient customer experience

What we offer:

• Extremely competitive Medical/RX/Dental/Vision Reimbursement Plans
• Company paid Life Insurance/Accidental Death & Dismemberment/Long Term Disability
• 401k Plan with Company Match
• Voluntary Benefits including short term disability/accident/critical illness/universal life/cancer and vision
• Vacation
• Holidays
• Personal Time Off
• Bereavement Leave
• Employee Discounts
• Referral Bonus
• Academy Training
• Athletic Scholarships

Key Responsibilities:

• Customer Interaction: Answer incoming service calls, address customer inquiries, and route calls to the appropriate department or personnel.
• Appointment Scheduling: Schedule and confirm service appointments using our dealership management software, ensuring optimal utilization of service department resources.
• Customer Follow-Up: Perform follow-up calls to customers after service visits to ensure satisfaction and address any concerns.
• Service Reminders: Contact customers to remind them of upcoming service appointments, maintenance needs, and any recalls.
• Data Management: Accurately enter and update customer information and service records in the dealership’s CRM system.
• Reception Duties: Greet customers and visitors in a friendly and professional manner, directing them to the appropriate staff or department.
• Customer Experience: Assist customers with any service-related inquiries, ensuring a positive experience from start to finish.
• Communication: Collaborate with service advisors and technicians to communicate customer needs and service statuses.
• Sales Support: Assist with upselling additional services or products when appropriate, based on customer needs.
• Administrative Tasks: Handle general administrative duties such as filing, managing paperwork, and other tasks as assigned.

Qualifications:

• Education: High school diploma or equivalent required.
• Experience: Previous experience in a customer service or reception role, preferably within an automotive dealership or similar environment.
• Skills:
  • Excellent verbal and written communication skills.
  • Strong organizational skills with attention to detail.
  • Proficiency in using computers, including familiarity with CRM systems.
  • Ability to multitask and handle a high volume of calls in a fast-paced environment.
  • Friendly, positive attitude with a commitment to providing exceptional customer service.
  • Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)
  • Strong customer service background
  • Excellent verbal and written communication skills
  • Punctual, reliable and eager to improve
  • Clean driving record and valid driver’s license