Customer Service Representative

Customer Service Representative/Office Administrator

Louis Auto Glass Mount Vernon is seeking a motivated and detail-oriented Customer Service Representative/Office Administrator for part-time. As a part of our team, you'll be joining a company that values its employees, providing a supportive and collaborative working environment. With over 90 years of business, Louis Auto Glass has built a strong foundation based on quality workmanship, integrity, and a genuine dedication to our customers and community.

Key Responsibilities:

• Customer Interaction:
• Serve as the first point of contact for customers via phone, email, and in-person, providing prompt and courteous service.
• Address customer inquiries, concerns, and complaints, ensuring a positive resolution and maintaining high customer satisfaction.
• Quoting and Sales Support:
• Provide accurate quotes for auto glass repair and replacement services, ensuring customers understand their options and costs.
• Assist customers in selecting appropriate services based on their needs and vehicle requirements.
• Scheduling and Coordination:
• Schedule appointments for auto glass services, coordinating with technicians to ensure timely service delivery.
• Manage the daily schedule, ensuring efficiency and minimizing wait times for customers.
• Order Processing:
• Process work orders accurately and ensure all necessary details are included for the technician’s reference.
• Update and maintain customer records, ensuring accurate and up-to-date information is available.
• Payment and Follow-Up:
• Handle payment processing, including insurance claims and out-of-pocket payments.
• Conduct follow-up calls or emails with customers to ensure satisfaction and resolve any post-service issues.
• Product Knowledge:
• Maintain a thorough understanding of the company’s services and products, including different types of auto glass and repair techniques.
• Stay informed about industry trends and advancements to better assist customers and answer their questions.
• Administrative Tasks:
• Assist with administrative duties such as filing, data entry, and maintaining office supplies.
• Ensure that the front office is organized, clean, and welcoming for all visitors.
• Team Collaboration:
• Work closely with technicians and other team members to ensure smooth operations and excellent customer service.
• Communicate effectively with the team to resolve any issues that may arise during the service process.
• Problem Solving:
• Quickly and effectively address any issues or concerns that arise, using strong problem-solving skills to ensure customer satisfaction.
• Escalate complex or unresolved issues to management when necessary.

What We're Looking For:

• A candidate willing to learn technical aspects of the glass industry.
• Clear communication skills, trustworthiness, and a strong sense of pride in your work.
• High-level problem-solving abilities and a customer-first attitude.

Additional Details:

• This position offers benefits including, vacation time, medical coverage, and 401k options.

Job Type: Part-time

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Mount Vernon, WA 98273 (Preferred)

Ability to Relocate:

• Mount Vernon, WA 98273: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $26