104 service manager 100 000 Jobs in loveland, co
MGA Homecare is Hiring a Client Service Manager (CNA) Near Loveland, CO
MGA Homecare has been providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services within the home and community-based setting for over a decade. In 2022 MGA has opened its doors to MGA Behavior Therapy which offers Applied Behavior Analysis (ABA) and early behavior intervention for pediatric patients with autism spectrum disorder (ASD) and other developmental disabilities within Loveland and surrounding areas.
We aim to help our patients and their families by delivering high-quality clinical care in the comfort of their homes. Our goal is to make the lives of our patients and their families easier by demonstrating compassion and integrity at the heart of everything we do. By bringing individualized attention and support throughout every home. MGA Homecare is proudly serving the states of Arizona, Colorado, North Carolina, Tennessee, Texas, and Washington, and are here to be a resource for patients and their families.
Job Description
Job Summary
The Client Services Manager (CSM) is responsible for developing and managing relationships with assigned clients and field staff to more quickly resolve challenges and address concerns. The CSM oversees all non-clinical aspects of the provision of care that includes the utilization of authorized hours, the vetting of potential candidates, and the management of communication between clients, field staff, and office personnel. The core focus of the position is to ensure client satisfaction and increase client retention. This position reports directly to the Administrator.
Duties and Responsibilities
- Demonstrates a working knowledge of Certified Nursing Assistant services and the deficits/diagnosis/vocabulary associated with those services.
- Collects and documents referral information for nursing services.
- Communicate the referral needs during staffing meetings to engage services for the client. Follows through with problem-solving barriers to services being initiated.
- Troubleshoots authorization and client family needs in order to determine feasibility and financial responsibility regarding nursing services.
- Coordinates admission prior to therapy evaluation with client caregiver. Completes required consent paperwork to initiate services in an accurate and timely manner.
- Demonstrates an understanding of who to collaborate with regarding family dynamic concerns from the clinician or the client receiving services. With the goal of maintaining a positive work environment for staff and clients.
- Coordination of services with external providers and support for families attempting to access services in addition to those provided by MGA Homecare.
- Establishes effective communication & utilizes critical thinking and problem-solving skills to serve as the primary point of contact for all non-clinical issues or questions between clients, field staff, and office personnel.
- Builds strong relationships with clients/families by being highly knowledgeable regarding individual staffing needs and clinician preferences/expectations to ensure appropriate staff placement.
- Sets proper and realistic expectations with clients regarding MGA's service capabilities.
- Appropriately logs all non-clinical client & field staff complaints in accordance with MGA policy.
- Collaborates with recruiting team to address long and short-term staffing needs by communicating client-specific requests.
- Demonstrates working knowledge of payer source requirements, including an understanding of Medicaid, MGA-specific software systems, internal processes, policies, and procedures.
- Communicates and escalates all client and field staff issues to management in accordance with MGA Policy.
- Participates in the on-call rotation for after-hours service issues.
- Effectively supports and executes the mission, ethics, and goals of the company.
- Represents MGA and themselves in a positive and professional manner.
- Completes work within the designated time.
- Demonstrates a high level of honesty, integrity, and accountability.
- Adheres to all company policies and procedures outlined in Employee Handbook, Employee Agreement, and/or communicated from management.
Requirements
- Bachelor's Degree Preferred
- Bilingual (Spanish/English) preferred
- 2 years' experience in customer service role
- 1 years' experience in management position preferred
- Reliable means of transportation and flexibility to travel
- Current state driver's license and automobile insurance.
- Must demonstrate ability to meet deadlines
- Strong communication skills required
Benefits are available to eligible employees on the first of the month after 30 days of employment and include:
- Base salary of $55,000 - $56,000
- Auto and phone allowances
- Health, Dental & Vision Coverage
- Health Savings Accounts (HSA-available if enrolled in high deductible plan)
- Flexible Spending Accounts (FSA & LPFSA)
- Dependent Care Reimbursement Accounts (DCRA)
- Employee Assistance Program (EAP-available if enrolled in Health plan)
- 401(k) retirement plan
- Paid Time Off (PTO)
- 100% Company Paid Basic Life Insurance (if enrolled in Health plan)
- Voluntary Life Insurance
- Short & Long-Term Disability
- Critical Illness/Accident Insurance
- Hospital Indemnity Insurance
- Identity Protection Plan
- Legal Care Plan
- Pet Discount Program
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Job Summary
Full Time
$78k-100k (estimate)
06/23/2024
07/12/2024
mgahomecare.com
BALCONES, TX
500 - 1,000
1992
DAVID ZOWINE
<$5M
Skilled Nursing Services & Residential Care
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The following is the career advancement route for Client Service Manager (CNA) positions, which can be used as a reference in future career path planning. As a Client Service Manager (CNA), it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Manager (CNA). You can explore the career advancement for a Client Service Manager (CNA) below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Manager job description and responsibilities
Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers.
02/12/2022: Kingsport, TN
Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
01/27/2022: Knoxville, TN
Client service managers oversee the hiring, orienting, and training of staff for the department.
03/15/2022: Chicago, IL
Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
03/18/2022: Monterey, CA
An client service manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients.
01/19/2022: Pascagoula, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Manager jobs
The broader and deeper a person's qualifications, the better they are able to develop solutions to complex customer service-related problems.
03/17/2022: Trenton, NJ
Candidates should first apply for an entry-level job that requires customer service, such as working at a retail store or being employed at a call center.
01/21/2022: Washington, DC
Build a strong commitment and resolve to deliver exceptional customer service.
02/15/2022: Grand Forks, ND
Candidates should ensure their resume has all related education, experiences and skills necessary to the client services manager position they are applying for.
02/02/2022: Bangor, ME
Many times skills can be taught, but people must come to the table with certain traits, or no matter how skillful they are, they may still not be effective at delivering an amazing customer service experience.
01/28/2022: Fresno, CA
Step 3: View the best colleges and universities for Client Service Manager.
