Lead Medical Assistant

Company Description

Based in the heart of downtown Lowell, Lowell Community Health Center is currently seeking a Lead Medical Assistant. Lowell Community Health Center is: Accredited by the Joint Commission on Accreditation of Health Care Organizations; Recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting rigorous performance standards; Recognized by the National Committee for Quality Assurance as a top-level Patient Centered Medical Home (PCMH);  Is one of the top culturally competent health care sites in the nation according to the Federal Office of Minority Health. Having expanding and relocated to a new state-of-the-art facility as of January 2013, the Health Center has close to 400 employees and over 62% of staff are bilingual.

Job Description

The Lead Medical Assistant is responsible for effectively working with Clinical Department Manager, Lead Provider and Office Manager in order to provide health care and administrative services to individuals and families in an outpatient primary care environment. The Lead Medical Assistant will work together with the Department Manager to assume responsibility for the management, provision, patient age appropriate competencies and evaluation of medical assistants in their central area of assignment. Assist with telephone and face to face patient communications, physical exams, point of care lab testing and patient education. The Lead Medical Assistant will respond to patient needs and assures health care services for patients and families are reflective of Lowell Community Health Center mission and values. Incumbent works as part of the Medical Assistant team and assists in the continuity of health care for patients.

Under the direction of the department manager, the Lead MA will supervise Medical Assistants in day-to day activities. Will orient, teach, monitor and conduct periodic competencies to all Medical Assistants. Will perform MA function as needed. Work with Office and Department Manager to oversee and manage efficient patient flow. Work with Department Manager to facilitate the resolution of staff grievances/complaints following Lowell CHC guidelines and policies where required. Functions as a patient advocate and communicates warmth and understanding to the patient and their families. Work with Providers in order to meet or exceed minimum threshold requirements in all core clinical measures within established clinical guidelines. 

Qualifications

The Lead MA will have a high school diploma or equivalent. Lead MA will also hold a certificate noting successful completion of a formal MA training program with state certification. Must have two to three years of Medical Assisting experience, preferably in an outpatient setting. Supervisory experience preferred but not required. Experience with an electronic medical record system highly preferred. Current CPR certificate required.

Additional Information

Lowell Community Health Center is an Equal Opportunity Employer. We are proud not only of being one of Lowell's largest primary care providers, but of our history serving the community. For over 40 years, Lowell Community Health Center has been offering quality, caring, and culturally appropriate health care services to the people of Greater Lowell, Massachusetts.