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Lowell Community Health Center (Lowell CHC) is a diverse, community-based health care organization. Our programs are recognized as national models, and LCHC was named one of the top five health centers in the nation for excellence in cultural competency. With a career at Lowell Community Health Center, you will be joining a dynamic team of passionate and talented people.
Job Overview:
The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring that the team meets performance metrics and provides outstanding customer service. This role involves managing a team of call center agents, implementing operational strategies, and coordinating with other departments to ensure a seamless customer experience. The Call Center Manager plays a pivotal role in maintaining a high-performance environment and driving continuous improvement.
Essential Duties and Responsibilities:
Team Management:
Operational Oversight:
Quality Assurance:
Process Improvement:
Compliance and Reporting:
Preferred Qualifications:
Bachelor's degree in business administration, Operations Management, or a related field. Relevant experience may be considered in lieu of a degree.
Minimum of 5 years of experience in call center management, customer service, or a related field.
Strong leadership, communication, and interpersonal skills.
Experience with call center software and technology.
Ability to manage multiple priorities and work in a fast-paced environment.
Additional Requirements:
Excellent problem-solving skills and attention to detail.
Knowledge of call center metrics, processes, and best practices.
Flexibility to work different shifts and weekends as required by the call center's operational needs.
#INDLC
Full Time
$91k-127k (estimate)
07/04/2024
09/02/2024
The following is the career advancement route for Call Center Manager positions, which can be used as a reference in future career path planning. As a Call Center Manager, it can be promoted into senior positions as a Contact Center Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Manager. You can explore the career advancement for a Call Center Manager below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Manager job description and responsibilities
Due to their managerial position, Call Center Managers complete many tasks contributing to their supervisory role.
04/18/2022: Santa Ana, CA
Call center managers will be directly responsible for hiring, training and motivating call center representatives.
03/06/2022: Dayton, OH
Motivating and guiding team members on navigating difficult customer calls.
03/22/2022: Huntington, NY
Call center managers hire, train, prepare, and motivate their staff members to provide excellent service to customers.
03/17/2022: Cleveland, OH
They develop objectives for a call center’s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met.
04/12/2022: Nashville, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Manager jobs
Some call center managers can also work toward sales and team leadership certifications.
02/25/2022: Buffalo, NY
Educational requirements to become a call center manager vary by employer.
02/23/2022: Alamogordo, NM
Any call center manager will receive on-the-job training.
03/11/2022: Longview, TX
Be a social leader to foster optimism and promote culture change.
04/17/2022: Albany, NY
Focus on agent engagement and retention.
02/06/2022: Albany, GA
Step 3: View the best colleges and universities for Call Center Manager.