Pharmacy Cashier

Position Summary

Lowell Community Health Center is seeking motivated pharmacy cashiers to support our values and mission, while providing a positive work environment to support professional growth and development. The pharmacy cashier shall report to the pharmacy manager and assist the pharmacist in operating the pharmacy by performing daily functions in the pharmacy.  This will include registering sales on assigned cash register and providing courteous, friendly, and efficient checkout service to customers of the pharmacy

Essential Duties and Responsibilities:

• Engages customers and patients by greeting them and offering assistance with products and services
• Resolves customer issues and answers questions to ensure a positive customer experience
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes refunds, and exchanges as needed
• Assists with OTC products
• Operates pharmacy systems to obtain patient prescription status
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Lowell Community Health Center policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
• Ensures compliance with state and local laws regarding regulated products
• Has working knowledge of pharmacy register systems and store equipment
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly condition and appearance
• Complies with all health center policies and procedures; maintains respectful relationships with coworkers
• Perform other similar and related duties as required or directed.

Competencies

To perform the job successfully, the following competencies must be demonstrated.

Attendance/Punctuality – The pharmacy cashier shall be at work on time and prepared to work according to established schedule; ensures work responsibilities are covered when absent; arrives on time for appointments and meetings.

Lowell CHC Culture – Treats people with respect; inspires trust in others; works with integrity and principles; upholds and supports organizational values and goals; shows respect and sensitivity for cultural differences; takes responsibility for own actions; commits to teamwork and supporting the pharmacy team when necessary to reach goals; keeps commitments; asks for and offers help when needed.

Communications – Speaks clearly and professionally in all situations; uses appropriate language, no profanity or slang; listens and responds well to questions; demonstrates the ability to speak to a group; participates in meetings; writes clearly and informatively; edits work for spelling and grammar; keeps others adequately informed; selects and uses appropriate communication methods.

Customer Service – Following the health center's mission, the pharmacy cashier shall provide caring, quality and culturally competent health services to all customers.  This may include responding promptly to customer/patient need; responding to requests for service and assistance; managing difficult or emotional encounters or asking for assistance to mediate.

Job Knowledge – Competent in required job skills and knowledge;  Having the ability to accurately work a register and credit card terminal, answering phones and making calls to patients, displays understanding of how job relates to others; maintains confidentiality per policy and regulations; fluent in job software including the pharmacy system, uses resources effectively; pursues training and development opportunities; adapts to new technologies; keeps skill up to date; follows policies and procedures; responds to management directions; completes all organizational trainings.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information; works well in group problem solving situations; adapts to changes in the work environment; changes the approach or method to best fit the situation

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; develops realistic action plans; sets goals and objectives. Completes tasks on time or notifies appropriate person if task is not completed.

Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work quality.

Safety and Security – Observes safety and security procedures; determines appropriate actions; reports potentially unsafe conditions; uses equipment and materials properly.

Teamwork – Exhibits openness to others views; gives and welcomes feedback; maintains effective relationships; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; actively resolves conflicts.

Qualifications – To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to walk and stand for extended periods of time
• Use hands and arms to reach and grab
• Occasionally stoop, crouch or kneel
• Lift and move 10 or more pounds
• Ability to focus and adjust vision
• Work in a moderately loud environment
• Ability to work in fast paced environment
• Bilingual preferred

Benefits:

Lowell Community Health Center offers a competitive compensation with an excellent benefits program; including sick, personal and paid holidays, health insurance, company paid life and long-term disability, 403B, & flexible spending accounts.