Job Description- Outreach Case Manager

Outreach Case Manager

Job Summary-The Case Manager is responsible for all intake, assessment, treatment planning, and progress note documentation for each client assigned to their caseload. Case Managers work collaboratively with the Program Manager to provide the most appropriate addiction services to match the client’s level of motivation and preference for ongoing recovery.

Responsibilities

• Engage individuals with indicators of substance use disorder (SUD) and co-occurring disorders as they present through outreach or identification of collaterals and stakeholders.
• Provide information and access to recovery resources including, but not limited to: warm hand-off referrals to treatment across the ASAM continuum of care, behavioral health providers, medical providers, prescribers for medication-assisted treatment (MAT) and psychiatric medications, self-help services, peer-recovery services, job training, cash assistance, assistance with family reunification, and any other client identified recovery needs.
• Representing the expertise of recovery-based services and resources, engage and coordinate care with collaterals and stakeholders who may be: recovery support providers, behavioral health providers, family services, housing advocates, medical providers, lawyers, probation officers, clergy, Department of Transitional Assistance (DTA).
• Responsible for accurate and timely documentation of goals, objectives, and progress notes developed with the individuals served based on their identified needs.
• Engage in recurring individual or group supervision with LHATR Clinical and

Outreach Supervisors.

• Understand the treatment continuum and act as a liaison between the individual and treatment providers. 

• Knowledge of identified community resources as they relate to SUD and facilitate the transfer of care to the appropriate treatment or recovery service, treatment provider, and/or recovery support in the community. 

• Basic understanding of informed consent, HIPAA and confidentiality laws, and protocols around obtaining this consent to provide necessary follow-up services. 

• Develop and implement a safety response plan as needed.

• Use consultation from the multidisciplinary team and direct supervisor as needed.

• Address ongoing clinical and/or systemic needs - with attention to potential risk factors. 

•  Provide weekly updates assessing client's clinical, safety, and stabilization needs

Competencies

Excellent verbal and written communication skills

Excellent interpersonal skills

Excellent organizational skills and attention to detail

Excellent time management skills with proven ability to meet deadlines

Strong analytical and problem-solving skills

Ability to function well in a high-paced and, at times, stressful environment.

Physical demands

Must be able to sit or stand for an extended period.

Must occasionally lift and/or move up to 25 lbs.

Required education and experience

Bachelor’s degree required

Minimum of 2 years of experience working in the Addiction Recovery field, including internship placement hours.

Affirmative Action/EEO statement

Lowell House, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $26.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Lowell, MA (Required)

Work Location: In person