Give your passion a purpose – join our amazing team!

Joining the Lower Cape Fear LifeCare team means embarking on a journey where your passion finds purpose every day. As an award-winning nonprofit hospice and palliative care provider nestled in the scenic beauty of Wilmington, NC, we've been dedicated to serving individuals and families for over 40 years across southeastern North Carolina and northeastern South Carolina.

What makes us stand out? Our commitment to your well-being and growth:

1. Fast-Track Benefits Activation : Health, dental, and vision coverage kick in first of the month following 30 days into your journey with us, ensuring your peace of mind and health are top priorities from the start.
2. Low-Cost and No-Cost Health Insurance Plans : There are plenty of options to tailor our health insurance plans to meet your needs, including a free employee-only health plan option.
3. Virtual Health Care Options : MediOrbis offers unlimited virtual doctor visits and mental health services at absolutely no cost to you with our healthcare plans.
4. Embrace Work-Life Harmony : You’ll earn 27 paid days off during your first year as a full-time employee, because we believe in nurturing your personal time to recharge and thrive.
5. Fuel Your Ambitions : Pursue your educational dreams with our tuition reimbursement program, providing up to $5,000 annually to fuel your career growth and aspirations. We’re also a qualified employer under the federal Public Service Loan Forgiveness program.
6. Secure Your Future : We've got your back with company-paid life and long-term disability insurance, ensuring your peace of mind and security for you and your loved ones.
7. Retirement Made Bright : Invest in your future with our 403(b) Retirement Plan, featuring a generous 50% employer match on the first 4% contributed to start with. As your tenure grows, so does your employer match! Plus, you're fully vested after just three years.
8. Recognition That Matters : Your contributions don't go unnoticed here - we celebrate your milestones and successes every step of the way! Through our partnership with AwardCo, we recognize and appreciate your hard work and dedication with meaningful rewards and recognition programs.
9. Thriving in a Supportive Culture : Our culture is rooted in collaboration, compassion, and respect. We foster a supportive environment where every team member is valued, heard, and empowered to make a difference. Together, we create a community that not only cares for our patients and families but also uplifts and supports each other. Join us and become a part of a culture that fosters growth, camaraderie, and meaningful connections.

Schedule:

Once you complete your orientation, your schedule as a Palliative Care Clinic Coordinator will typically be Monday to Friday, 8:00 AM to 5:00 PM, but will need to be flexible based on clinic needs.

What you’ll be doing:

• We provide quality care regardless of circumstance to a variety of different socioeconomic and cultural backgrounds.
• As a Palliative Care Operations Coordinator, you’ll collaborate and coordinate with external medical staff and referral sources, as well as our own clinical teams for continuity of care.
• You’ll be assisting field staff with, or independently completing, prior authorizations for medications prescribed by palliative care.
• Along with clinic duties, you’ll be calling patients for phone triage, or other patient questions or concerns.
• You’ll be scheduling appointments, processing payments, patient appointment reminder calls,
• Check in, check out, processing payments, entering in information in EMR
• As the first point of contact for our patients you will provide exceptional customer service and ensure a smooth check-in and check-out process.
• Working with other departments internally, like finance, patient access
• Responsible for conducting Person-Centered Patient Assessments, which would include things like health education, and self-advocacy skills.
• You’ll also coordinate general office administration tasks.
• You will be part of an Interdisciplinary Team (IDT) consisting of a physician, nurse practitioner, registered nurse, and medical social worker.

Job Specifications

1. Education: College degree required; bachelor’s degree preferred.

2. Licensure / Certification: Patient Navigator Certification required within 3 months of hire.

3. Experience : Minimum of two years’ experience in a healthcare office setting.