Performs routine (journey-level) case management work. Work involves reviewing and tracking case management activities; and other work involves developing and maintaining long-term contact with clients, client families, and service providers for social and related service needs under the caregiver program. May train others. Works under general supervision, with limited latitude for the use of initiative and independent judgment. Interviews and screens clients or authorized representatives to gather information to assess needs and identify appropriate services to meet the identified needs. Develops and implements service plans to meet clients’ needs. Coordinates service provider and program activities. Provides ongoing case management and serves as a liaison between clients, care recipients, client families, and service providers. Identifies problem areas, service gaps, and areas that are barriers to services for clients. Maintains case history and progress records and prepares reports. Monitors clients’ progress. May perform transition planning to ensure continuity of care and management of risk factors. May provide guidance to others. Develops a comprehensive service plan based on client needs, monitors service delivery, reassess appropriateness, and continuation of services at various intervals. Submits all appropriate documentation to Contract Technician to assure complianceof the fiscal management of the billing process. Adheres to applicable federal/state regulations including, but not limited to, laws related to client confidentiality, release of information, and HIPPA requirements. Performs other such related duties as may be assigned.

EXPERIENCE AND EDUCATION: Experience in case management or social services work. Graduation from an accredited four-year college or university with major coursework in social work or a related field is generally preferred. Experience and education may be substituted for one another.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:Knowledge of community resources; of case management principles, objectives, standards, and methods; and of program policies and procedures. Skill in developing, implementing, and monitoring service and treatment plans. Ability to assess clients’ needs, to coordinate clients’ services, to communicate effectively in English and Spanish, and to train others.