The Support Unit Driver is responsible for driving to the field and act as standby for customer calls to supplement flights with necessary supplies. Unit Driver is in charge of providing excellent customer airline service. Will collect all supplemental items, food, dairy, ice, drinks and load on van. Must maintain log of items supplemented to flights and acquire signature of recipient for billing purposes. Ability to guide drivers on and off of aircraft, in accordance with AOA guide lines.

Qualifications

• Ensure customer satisfaction by providing professional customer service and safe, accurate and timely boarding of equipment and catering components on each flight
• Communicate effectively to minimize delays and resolve problems
• Excellent English communications and customer service skills required
• Good organizational and time management skills
• Ability to handle high pressure and time sensitive situations
• Must be able to adhere to all general safety, ramp safety, and food safety rules, regulations, policies, and procedures
• Must follow all grooming and uniform guidelines to be compliant with safety and quality policies and procedures
• Ability to follow instructions and safety conscious
• 2 years customer service experience or equivalent
• Act as a Guide for the Driver
• Ability to read, write and speak English
• Must possess basic computational ability
• Valid Texas Driver’s License with clean driving record; Ability to pass a 10-year background check to obtain a SIDA badge
• Must be able to be flexible to work any shift/hours subject to change due to seniority shift bidding
• Other related duties as required or assigned
• Must have manual dexterity to use and operate all necessary equipment
• Must be able to grasp, write, stand, sit, walk, and perform repetitive motions, bend, and climb
• Must possess visual acuity