Role Purpose Statement

Own your market success! Drive operational excellence and profitability for LSG Sky Chefs in New York. This leadership role offers full P&L accountability, empowering you to shape exceptional customer service, uncompromising quality, and efficient operations. Collaborate with regional leaders to maintain a competitive edge and ensure transparent communication. We offer a competitive compensation package to recognize your contributions. The "starting" base pay for this position ranges from $170,000-$210,000. Base pay is based on a number of factors including job-related knowledge, skills, and experience. In addition to base pay, this role includes a significant executive incentive plan and other financial benefits as part of the total compensation package.

Main Accountabilities

Business Strategy, Policies and Tools

• Contribute to the definition of the Customer Service Center (CSC) regional strategy
• Develop and execute the implementation of the CSC strategy
• Ensure compliance with the policies provided by regions and Corporate

Managing Business

• Ensure the development and implementation of short- and mid-term planning on products and services in coordination with Sales & Services and other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviations
• Derives and implements the market’s strategy from the regional strategy and defines local priorities and targets in alignment with the functional leaders
• Responsibility for the profit & loss of the market and accountability for delivered quality & compliance with safety, health, environmental and global operations quality guidelines as well as local regulations and customer requirements
• Ensure optimal deployment of human, technical, financial and material resources
• Ensure that the operations are managed and controlled efficiently in line with the company’s framework and leads the operations to achieve the budget targets in coordination with the regional functional leaders (esp. Finance, HR, Sales).
• Responsible for the long-term business development of the market in alignment with the regional functional leaders (esp. Sales)
• Defines requirements of the segment in terms of IT, infrastructure, supply chain, and provides proactive feedback towards functional leaders for all other processes
• Initiate and control continuous optimization of processes
• Ensure the compliance with safety, health, environmental and quality guidelines provided by corporate and local regulations and customer requirements
• Ensure clear communication and close co-operation with all relevant internal and external interfaces
• Participates to the development of the regional strategy and executes key strategic initiatives

Leadership

• Ensure that the area of responsibility is properly organized, staffed and directed
• Guide, motivate and develop the subordinate employees within the Human Resources Policy
• Participates in coaching, as well as additional career development activities to enhance the effectiveness and potential of the team
• Make the company's values and management principles live in the department(s)
• Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Global Quality Standard (GQS), Hazard Analysis and Critical Control Points (HACCP), Lean Manufacturing, Employee Safety
• Where applicable: ensure the procurement/purchase of all materials and services needed at the CSC in line with the company’s standards

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent experience required
• At least ten years of relevant management/operations experience required, seeking a strong track record of success in a multi-site environment.
• Industry experience in manufacturing strongly preferred, Food Manufacturing or Airline Catering a plus
• Working knowledge of lean manufacturing
• Excellent communication skills both verbal and written
• Ability to build, develop, and maintain strong cross-functional teams, employee relations and union relations
• Experience in managing multiple departments and locations
• Proven communication and negotiation skills
• Solid experience in leading international teams and Change Management
• Successful record in stretching to exceed Corporate expectations
• Polished presentation and interpersonal skills
• Good knowledge of Microsoft Office and Windows-based computer applications