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Customer Service - Financial Service Representative – Full-Tme Schedules – Evenings and Saturday or Sunday Required!
Compensation: $17.00 an hour, plus (evening, weekend, holiday) Shift Differentials of $2-$5 an hour! Bilingual (Spanish) Shift Differential of $1.00/an hour for those that qualify.
Hours: Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs.
Potential for REMOTE WORK OPPORTUNITY after initial in-office training and meeting performance expectations. The average time to achieve these goals would be approximately 8 weeks or more. MUST have a dedicated distraction-free workspace and high-speed internet of 50 mbps or greater with a static IP address (Cellular Internet Providers do not qualify). If approved to work from home, LSI will provide ALL computer and
phone equipment.
DESCRIPTION
In this exciting, fast-paced position, you will be responsible for providing remarkable customer service on behalf of Credit Unions/Banks nationwide by handling primarily inbound calls, as well as occasionally returning messages left by members/customers requesting a call back.
Summary: Service banking transactions on behalf of a credit union or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible for protecting the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries (not all inclusive): view and reconcile account and loan related inquiries, online banking issues, transfer funds, reorder checks, use third party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and provide loan and deposit rates. A Financial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour. You will also provide Product and Service Education to members/customers, as it relates to our Clients and have the opportunity to learn additional skills by cross-training within or outside of your department based on performance and/or business need.
Competencies:
Essential Job Functions/Qualifications
EDUCATION
High school/GED or better (minimum)
OUR BENEFITS INCLUDE:
Apply ONLINE at www.myLSIcareers.com!
Applicants, as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants, as well as employees are encouraged to contact the Human Resources Department to initiate the interactive process if a reasonable accommodation is needed to perform the essential job functions of the position. Accommodation Requests will be reviewed and approved or declined on a case-by-case basis.
Full Time
Wholesale
$39k-48k (estimate)
06/12/2024
08/10/2024
lsi-medical.com
CHARLOTTE, NC
25 - 50
2006
KOREY SIXBURY
<$5M
Wholesale
For more than 30 years, LSI has delivered trusted patient-monitoring technology and clinical-documentation solutions supported by real relationships. Weve built an unmatched team of industry advocates with a shared vision for cardiopulmonary advancement.