As a Genesys CloudCX Architect you'll lead the design implementation and optimization of cutting edge contact center solutions using the Genesys CloudCX platform Your expertise will drive innovation and elevate customer experiences ensuring seamless operations and maximum efficiency
Key Responsibilities
Collaborate with stakeholders to understand business requirements and translate them into technical designs
Design and implement robust contact center solutions including IVR routing strategies reporting mechanisms and integrations with other systems
Provide technical leadership and guidance to project teams throughout the implementation lifecycle
Optimize system performance and scalability to meet evolving business needs
Stay current with industry trends and best practices to continuously enhance our contact center capabilities
Desired Skills And ExperienceExtensive experience designing and implementing contact center solutions using the Genesys CloudCX platform
Proficiency in IVR scripting routing strategies reporting configuration and system integration
Strong analytical and problem solving skills with a keen ability to translate business requirements into technical solutions
Excellent communication and stakeholder management skills with the ability to collaborate effectively across teams