Company Overview 

LUCI is the logical and elegant way to integrate, automate and operate real-time media (IPTV, Audio, LED Media Servers etc) and 3rd party platforms within an organization, visualized through a simple web interface. Using our complete, vertically integrated services team in-house allows for a drastic reduction of hardware, software and infrastructure complexities. LUCI removes the reliance on specialists, increases operational efficiencies and defines the technology strategy for our clients future. LUCI was founded in 2019, our office is based in 🎰 Las Vegas, NV.

Position Overview 

As an Technical Operations Support Specialist, you will play a key role in the success of our installations and ongoing maintenance processes. You will be working with a dockerized tech stack running on Ubuntu primarily, with applications including Next.js, Node.js, C# .NET, redis, SQLite3, and Elixir. This position requires a combination of technical expertise, customer interaction skills, and collaborative troubleshooting abilities. 

Responsibilities 

1. Client Installations: Deploy our control software solution at client sites. This includes setting up and configuring software applications within our technology stack. 
2. Maintenance and Support: Provide ongoing support for existing installations, ensuring the smooth operation of the A/V systems. Troubleshoot and resolve technical issues promptly, upgrade when sensible. 
3. Customer Interactions: Maintain positive and effective communication with clients. Gather requirements, address concerns, and provide training as needed. Build and maintain strong client relationships. 
4. Collaborative Troubleshooting: Work closely with the development and engineering teams to diagnose and resolve complex technical issues. Provide detailed feedback to contribute to product improvements. 
5. Documentation: Create and update documentation for installation procedures, troubleshooting guides, and best practices. Ensure knowledge is shared effectively within the team. 
6. Process Improvement: Identify opportunities for process improvement in installation and maintenance workflows. Contribute to the development of standardized procedures. 

Qualifications 

1. Experience with Ubuntu, NIX, RHEL based systems and Dockerized applications. 
2. Familiarity with Next.js, Node.js, C# .NET, redis, SQLite3, and Elixir. 
3. Strong troubleshooting skills and the ability to solve complex technical problems. 
4. Excellent customer service and communication skills. 
5. Previous experience in a customer-facing role is a plus. 
6. Proven ability to work collaboratively within a team. 
7. Detail-oriented with a commitment to producing high-quality work. 

Education and Experience 

Previous experience in operations or technical support roles is preferred.

Bachelor's degree in a relevant field or equivalent work experience. 

Benefits 

You’ll closely collaborate with our team based in Las Vegas and our global teammates across the US and Europe. Our flexible approach, internal comms, and tech stack promote collaboration, communication, and camaraderie! 

Competitive compensation and equity options. 

Comprehensive medical, dental, vision, life, long-term disability and pet insurance. 

4 weeks Mandatory Flexible time off. 

401(K) plan with company match. 

Local candidates to Las Vegas preferred, but open to remote. 

If you are excited about the intersection of the latest development stacks, audio-visual technology, operations support, and customer interaction, we want to hear from you! Please submit your resume and cover letter detailing your relevant experience!