We are seeking a dynamic and experienced Technical Training Manager to oversee the development and implementation of training programs for our service technicians. As the Technical Training Manager, you will play a crucial role in ensuring our team is equipped with the knowledge and skills necessary to deliver exceptional service to our customers.

Responsibilities:

1. Training Program Development: Design comprehensive training programs for service technicians and advisors, covering technical skills, customer service, safety protocols, and new technologies.
2. Curriculum Design: Develop training materials, including manuals, presentations, and hands-on exercises, ensuring content is current, engaging, and effective.
3. Implementation and Delivery: Coordinate and conduct training sessions either in-person or through virtual platforms, ensuring all participants receive consistent and high-quality training experiences.
4. Performance Evaluation: Assess the effectiveness of training programs through feedback mechanisms, performance metrics, and skill assessments, adjusting content and delivery methods as needed.
5. Team Collaboration: Work closely with department heads and service managers to identify training needs, prioritize initiatives, and align training programs with business objectives.
6. Apprentice Program: Build new talent by collaborating with our service center managers as well as local colleges to identify up and coming personal with a desire to grow into a technician role. 
7. Compliance and Safety: Ensure all training programs adhere to regulatory requirements and safety standards, keeping abreast of industry developments and best practices.

Requirements:

• A history in the automotive industry with a minimum of 10 years automotive service or related experience.
• Proven experience in automotive service management or training, with at least 5 years in a leadership role.
• Strong understanding of automotive systems, diagnostics, and repair procedures.
• Excellent communication and presentation skills, with the ability to engage and motivate diverse audiences.
• Demonstrated proficiency in curriculum development and instructional design.
• Ability to analyze training needs and develop effective solutions that improve team performance.
• Experience with learning management systems (LMS) and virtual training platforms.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Certifications such as ASE (Automotive Service Excellence) or equivalent are a plus.
• Willingness to travel occasionally for training sessions or conferences.