Apply now and take your career to new altitudes! Are you ready to soar to new heights in your career?
If you are passionate about delivering exceptional customer experience and love to tackle complex technical challenges, this is your chance to take off!
TasksYour main tasks include, among others:

• Implementation of new LCAG handling processes at GHA level
• Inspection of services provided to LCAG by the GHA as per contract (Annex B and SLA in terms of CHM)
• Conduction of meetings with the GHA on regular basis to discuss service performance
• Taking actions with the GHA in order to improve service and quality performance
• Continuous coaching and developing of GHA
• Monitors the performance of (own) subcontractors to ensure required performance levels and requests required corrective action
• Reporting deviations from agreed standards
• Supervision of daily activities of LCAG staff and performing spot checks with appropriate methods
• Manages, encourages, guides and evaluates his/her team members, this includes agency staff contracted by LCAG
• Perform all other duties assigned or delegated by superior

Benefits

• 15 Vacation Days
• Commuter Benefits
• Education
• Long Disability
• Flex Holidays
• up to 60 Sick Days
• Short Disability
• Healthcare
• Life Insurance
• Flight privileges
• Family Policy
• Employee Assistance Program
• 401k plan

RequirementsTo be successful in this role you will need to have a combination of the below requirements:

• High school diploma/GED required
• 5 years or more of experience in logistics, airfreight handling and/or operations
• Fluency in English language required
• Qualification according to CHM / GOM desirable
• Computer literate and MS Office as user
• Excellent customer service
• Excellent commitment
• Strong corporate awareness
• Excellent reliability
• Excellent responsibility
• Excellent teamwork
• Responsible of employees
• Must be willing to work shifts
• Constant time pressure
• High stress levels
• Outdoor weather conditions
• Noise pollution
• CV/Resume and Cover Letter required
• Company may provide relocation assistance

CompanyLufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world’s leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network. The bulk of the cargo volume is routed through Frankfurt Airport.