ROLE DESCRIPTION :

As an Customer Service Representative - State Farm Agent Team Member for Luka Cline - State Farm Agent, you are vital to our daily business operations and customers’ success.

You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments.

You improve the lives of our customers by proactively marketing relevant products and services.

RESPONSIBILITIES :

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations.

QUALIFICATIONS :

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer

BENEFITS :

• Paid time off (holidays and personal / sick days)
• Salary plus commission / bonus
• Health benefits
• Growth potential / opportunities for advancement within my agency

Last updated : 2024-06-11